Desktop Support Technician
BBG Management – Toronto, ON
Term: 6 month contract (Strong possibility of extension, or going perm)
High School Diploma (College or certifications are a plus) with minimum 4 years experience.
CANADIAN Citizens (Eligible for reliability status)
Provides troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
Assists with computer studies, projects, and implementation of policies throughout area of assignment.
Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.
Good organizational and problem solving skills.
Strong experience in a Windows Environment (Windows 7 is ideal)
Ability to install, remove or repair basic computer systems.
Contractor is required for help for an expanding workload; high probability of extension. A resource with 3-5 years experience in supporting standard desktop environment. Tasks include installing S/W and H/W , trouble shooting end user issues, and imaging PC's from a Standard Image