Desktop IT Support
B+H Architects - Vancouver, BC

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*Reports to: Global Director, IT
Position: Administration
Location: Vancouver*

Job Summary:

Reporting to the Global Director, IT this position is responsible for providing Desktop IT support to B+H Architects employees located in our Vancouver, Calgary, and Seattle offices.

Main Job Tasks and Responsibilities:

  • PC-based application support, maintenance and upgrades
  • Supporting hardware & software matters pertaining to users & network systems
  • Setting up and installing PCs
  • End user orientation
  • Maintaining records and adhering with security practices
  • Working on IT projects with Systems Manager
  • Maintaining, analyzing, troubleshooting and supporting desktop computer systems, hardware and peripherals
  • Deploying, maintaining, and configuring, workstations, laptops, printers & peripheral equipment.
  • Resolving computer and network issues while ensuring system/data integrity is maintained
  • Maintaining back-ups, restoring files as required and ensuring back-up media rotation stay on schedule
  • Maintaining hardware warranties and keeping hardware and software inventory up to date

Other responsibilities:

  • Other duties as assigned

Position Requirements:

  • College diploma or equivalent in related field
  • Minimum 1 year technical experience in a Windows business environment
  • Exposure to Windows servers
  • Communication and customer service skills, willing to learn and grow
  • Excellent diagnostic and problem solving skills and approach with the ability to prioritize and organize in a fast-paced environment
  • Solid knowledge of Windows, PC hardware and common Windows applications (MS Office, anti-virus, etc)
  • Able to work independently and with little supervision
  • Experience in Architectural/Engineering industry an asset
  • Flexible for overtime and on call
  • Must be able to travel between Vancouver, Calgary, and Seattle on a monthly basis.

Reporting Requirements:

This position operates under minimal supervision. Timesheets, overtime and vacation must be approved by the IT Director.

How to Apply:

Please send your resume and cover letter, including salary expectations to Ngan Nguyen, Human Resources Manager. No phone calls please.