Pros: friendly environment, banked hours and casual dress fridays.
Cons: lack of progression opportunities
My typical day involves working within a mid-size team to administer the pension schemes of companies and collect payments. I have learned many things from this role, including how to communicate well with clients and customers and how to use a broad range of computer systems.
The management is well organised and supportive, with a focus on getting – more... the best out of the team and individuals and making sure every employee understands their role within the business. I get on well with my co-workers and enjoy working in my team.
The hardest part of the job is reacting quickly and calmly to situations where a customer is unhappy or angry, and trying to resolve the situation by understanding the customer's needs as quickly as possible - first point resolution is a big focus. I feel I have learned how to do this well in my role, and see it as an opportunity to impress a customer rather than a cause for panic.
The most enjoyable part of my job is speaking to clients and customers and developing a good relationship with existing and new clients. I also enjoy the challenge of learning how to use new systems, gaining skills and progressing within my role. – less