I have experience of working in a fast moving environment where I had to respond courteously and effectively to customers who may be anxious distressed or even angry. I enjoy working in such a challenging and lively situation. My application form shows my extensive retail experience within large and small organisations. My success in these shows that I am flexible and able to work on my own initiative whilst being an effective team player.
My past position at Aviva was mainly computer based working on the backlog of discontinued pensions. Which is all computer based work, involving a lot of research into the systems, checking old files and trustees signatures. Chasing financial advisors for information relating to the schemes needed for winding.
The interview techniques for Aviva require maths, keyboard, letter writing and listening skills. All of which require a test with an 85% pass mark, which I achieved.
My past position at Derbyshire County Council gave me a detailed insight into the work structure of the housing association. Duties included answering the telephone, recording all the information tenants had to report about there repairs, passing this on to the relevant teams, entering as much detailed information onto the computer, enabling the repair to be processed.
A large part of the telephone work was also to contact the companies doing major contract work and to chase up any outstanding repairs. From time to time, assist the depot repair staff, for example. Monitoring the progress of the newly installed Kitchens, Bathrooms etc.
Whilst at MFI, I not only planned – more... kitchens, and had to use my numerical skills; we also had a rota that undertook reception work, and customer enquiries, telephone sales and use of the tannoy system, which also included the daily closing message. This required good face to face communication skills an effective telephone manner and listening skills.
My work experience has given me considerable office and administrative experience both when working for small organisations and large. I am very aware of the need for administrative procedures to be followed and for clarity in relations with Clients/customers. However this needs to be coupled with the flexibility to adopt new methods from time to time.
In most of my work roles, as well as being the Mother of two sons, I have been responsible for organising my workload to achieve deadlines whilst meeting quality targets.
As you will see from my application I have a sound education and can demonstrate that I meet your criteria. I hope you agree and look forward to meeting you at interview. – less