Pros: good hr department, relaxed approach, feel valued as an employee, discounts and offers
Cons: pay scales aren't guaranteed, job security is ever changing
I would begin my day by collating and responding to emails sent over the previous evening from both internal teams and customers. I would organise my colleagues appointments for the day using our calendar, and ensure they were prepped for the call. I would then submit and send any applications that have come in via email, or our postal service. Throughout – more... the day I would provide all the above support as well as telephony support to customers calling through.
I have learnt to thrive for perfection, change a process if it doesn't work, I have built relationships with teams across our proposition including Legal, Risk, Change and Administration. I have been expected to work at a high level in my role, always putting the customer at the heart of everything I do.
The hardest part, although the part I find most enjoyable is time management. Having a to-do list is pivotal to my daily role, and ensuring all tasks are completed in a timely manner.
I had a good working relationship with my team and manager, I enjoy social outings and have taken ownership of keeping morale high at work. – less