The transition from RBC to Aviva has been a difficult one. Many staff have left the company and new hires come in with little to no experience , so no relief for the rest of the department that has had to pick up the slack. There are a lot of great people that work for this company, unfortunately for Aviva, they will likely all leave under these extreme conditions, if they haven't already.
Senior Personal Lines Underwriter (Former Employee) – Dartmouth, NS – 16 January 2018
They said, "put the customer first", however when call volumes would get high, instead of helping the customers it felt like we where pushing calls through. This is a call centre environment that is learning the ropes. Changes to rules regularly, which would be fine but alot of the changes don't make sense, it felt like change for the sake of change. Management would ask you tothink outside the box, it's not black and white, but management would be black and white. If you are good at doing exactly as you are told, without question or doubt, this is the job for you!
Oracle Finance Techno-Functional Consultant (Former Employee) – Toronto – 6 September 2017
I learnt a lot while working in Aviva Canada.People are very hard working. Toronto is an amazing place to work. Not sure if I would like to return, there was considerable internal politics in the IT team.
QA Analyst (Current Employee) – Markham, ON – 22 August 2017
as a female in IT we are underappreciated and abused, our manager with a bad haircut is constantly condescending and threatening us. this is two thousand and seventeen, sadly our people function supports this attitude and senior managers behavior as they all take orders from the transformation VP. this is not north korea. new IT management replaced our staff with a vendor partner that pays their employees a higher salary than aviva staff. cio has taken ownership of the majority of the critical functions causing chaos and complexity
Claims Adjuster (Current Employee) – Mississauga, ON – 17 August 2017
Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings.Investigate, evaluate and settle BI Casualty claims with claimants or their representatives Develop appropriate strategy to direct handle files to conclusion and/or instruct IA's as needed. Ensure file reserves are set on a timely and accurate basis, in line with company protocols Maintain control over expenses through pro-active handling techniques. On litigated files, work in partnership with defense counsel to develop and implement strategies for bringing files to a timely and cost effective resolution. Provide excellent customer and stakeholder communication on claim matters. Clearly document and summarize file activity. Understand and adhere to Aviva’s claim procedures and guidelines. Provide superior customer service to our clients and stakeholders