About Aviva Canada
Aviva Canada is one of the leading Property and Casualty insurance groups in Canada providing home, automobile, recreational vehicle, group and business insurance to more than three million customers. A wholly-owned subsidiary of UK-based Aviva plc, the world's sixth-largest insurance group, the company has more than 3,000 employees, 25 locations and 1,700 independent broker partners. Aviva Canada and its employees invest in positive change including through the Aviva Community Fund and Eva's Initiatives, its partner in Aviva's global Street to School program to help homeless and other at-risk youth reach their potential.
For more information visit AvivaCanada.com, our blog or our Twitter, Facebook and LinkedIn pages.
The Position: We are currently recruting for an Accident Benefits Advisor ( Healthcare Services Department ) in our Edmonton office, Alberta Branch.
Interpret insurance contracts, determine policy coverage's, establish and adjust reserves in accordance with corprorate guidelines
To appropriately handle accident benefits claims according to individual authority, knowledge and expertise.
Obtgain investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other experts as required
Educate customers and providers of any new auto reform changes
Ensure all aspects of the claim process are handled effectively and within company guidelines
Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
Ensure service levels and quality standards are met by approved experts
To educate the insured about Premiere Healthcare network
Attend and actively participate in training and file clinic sessions
Other duties as assigned
Skills and Experience Requirements:
1 - 2 years of insurance claims handling experience ( Accident Benefits experience preferred)
Excellent customer services skills
Excellent communication skills
Ability to learn and adapt to a fast paced environment
Good organization skiils
Ability to adapt and work within various computer programs, databases and software