Route Planner
Avery HR - Concord, ON

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The Route Planner is responsible for assisting in the daily functions of customer service, customer deliveries and vendor pick-ups.
Night shift: 12:00 am - 8:00 am
Monday - Friday

Main Functions Include:

  • Responsible for dispatching deliveries and managing the daily scheduling of all Street drivers.
  • Planning out same and next day delivery routes via routing software.
  • Ensure time calls are met while scheduling delivery routes.
  • Communicate internally with the order desk to understand ship-to’s and addresses and ensure the information is completed in a timely manner.
  • Ensure there is adequate communication and overlap between all shifts and route planners to meet customer delivery requirements.
  • Communicate with branches and various departments to work through delivery and pick-up related issues.
  • Ensure deliveries and vendor pick-ups are assigned.
  • Vacation coverage for other dispatchers required occasionally.
  • Assist drivers in the training of handheld device systems.
  • Working with the order coordinators to ensure the picking process correlates with route creation.

Other duties as assigned.

Interacts With:

  • Interacts with vendors to coordinate order pickups.
  • Interacts with employees within the Distribution Centre, Head Office and at Branches to work through customer service related matters.

Requirements:

  • 3-5 years’ experience in a fast paced dispatch environment.
  • Previous dispatch software experience a must.
  • Knowledge of the geography of Southern Ontario with an emphasis on the GTA.
  • Strong organizational, multi-tasking, and time-management skills.
  • Strong customer service, communication (written, oral and interpersonal), and technological skills.
  • Strong follow-up skills and able to deal with tact, diplomacy and confidentiality.
  • Product knowledge an asset.
  • Ability to work in a fast paced environment.
  • Proven ability to work independently and as a team member.
  • Ability to be flexible and work analytically in a problem-solving environment.

Indeed - 12 months ago - save job - block
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