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Avaya
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97 reviews

Avaya Employer Reviews

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excellent product poor management
Operations Sales Support (Former Employee), Santa Clara, CAApril 16, 2013
Pros: pay
Cons: poor management
Upper management top heavy and out of touch with reality. Decision making regarding jobs are just made just to meet headcount not customer service needs.
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Great place to work and be trained
Product Quality Assurance Engineer (Former Employee), Milpitas, CAApril 16, 2013
Lab environment with everyday learning experiences in testing and trouble shooting. Excellent coworkers treat you as family.
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Great people and good benefits
Dedicated Technician for Dell Computers (Former Employee), Austin, TXMarch 12, 2013
Regional Solution Engineers are Avaya’s Onsite Tier III presence who engage and resolve highly political and escalated customer issues. Our organization has an emphasis on customer satisfaction, cross organizational collaboration, revenue generation, training opportunities and operational improvement. •In depth knowledge and expertise in test equipment – more... and troubleshooting tools •Manages implementations administration and troubleshooting of enterprise unified communications and data infrastructures •Consultation on implementation designs •Strategic deployment and development consultation – less
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Disaster of a company
Inside Sales Level III (Former Employee), Miami, FLMarch 7, 2013
Pros: nice people, had lots of fun, good pay
Cons: very unprofessional dept with lots of graft and cheating
This is a disaster of a company....mostly due to lack of ethics and professionalism and and seriousness. There was rampant cheating by the inside sales group (passing on sales that they weren't responslibe for ) and getting double commission, which was condoned by management. Management (which I understand has all been let go)....The work environment – more... was similar to a circus. No sales were actually made nor work produced. Most employees suspected my particular sales dept was created as part of an Obama stimulus package and that is why no real work ever got done. All managers were let go, some for doing drugs and having sex with the employees during work hours. A typical day would be that most people would socialize and watch Youtube videos and go home and come and go whenever they wanted...Business partners would submit done deals and let the INside Sales reps at Avaya pass them off as though they did them so Avaya would pay double commsision. Management condoned this to beef up numbers for the corporate office. – less
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Great team
Quality Assurance Manager (Current Employee), Basking Ridge, NJFebruary 21, 2013
I have enjoyed working at Avaya. Although I am now a contractor I enjoy working with the teams who are striving to help keep the organizations and customers supported.
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Super place to work
Contract Manager & Supervisor (Former Employee), Washington, DC & Littleton, COJanuary 25, 2013
A fun engaging place to work. Always interesting projects with results that you could actually see come to fruition. Great people! Steady, dependable employment.
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Fun to work
Senior Technical Associate, Pune, India (Former Employee), IndiaJanuary 19, 2013
It is fun to work in but job security is not good. Work experience is depended on which work unit you work for
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Summary of Avaya Inc Client Services
Avaya Client Services (Former Employee), Denver ColoradoJanuary 7, 2013
Pros: good benefits
Cons: work/life are not balanced
A typical day is 7x24 as your are on-call , so week-ends and vacations are not free.

Multiple conference calls keep your prime focus from your objectives.

The team concept is used, but the organizations are still in silo's.

The hardest part of the job is not being supported by managment.

The most enjoyable part of the job are your customers and – more... your team members. – less
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Confused and uncoordinated
Business Manager (Former Employee), Santa ClaraDecember 28, 2012
Pros: mostly virtual
Cons: too many processes owned by individuals
This company is confused by its own heritage. Red or Blue - they don't know. Unfortunately quality top management is overrun by incompetent mid-level managers who have been there for life.
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good work experience
Systems Engineer (Former Employee), Chicago, ILDecember 28, 2012
Pros: good benefits
Cons: laid off
good work experience,relating to many good clients and customers.
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Lots of independence during the day with minimal management contact.
System Technician (Former Employee), Chicago, ILNovember 15, 2012
Pros: good salary and overtime opportunities.
Cons: recent work slow down and management becoming more involved in minor day to day operations.
Before the recent slow down on work, day began with directions to customer workplace to assess and repair or replace faulty equipment. Jobs would continue to come in on a regular basis leading to availabilty for much overtime. On call every few weeks During the on call week had to remain near home during off hours. Company provided on the job training – more... with regular updates to remain current with new equipment being offered. – less
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High Turnover in executives makes strategy and consistancy very difficult
Manager (Former Employee), CONovember 8, 2012
Pros: good pay overall
Cons: difficult environment to work
There is high turnover in the executive suite and constant cost cutting due to meeting internal targets. No consistant strategy to win in the marketplace and no organic growth.

Also, cost cutting (layoffs) are constant and employee moral is low in North America. Because of the cost cutting, politics play a large role in who stays and who goes vs. if – more... you are a good productive associate.

Pay and benefits are good for the industry though but at the price of no life balance. – less
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Student with Experience of 7 years
Sales Account Manager (Former Employee), Avaya Partner in Karachi PakistanNovember 7, 2012
I am student, searching for a job to which i can do in my spare time 5 days a week. I have I.T Operations, Telecom Operations & Avaya-Polycom Sales Experience.
Worked in Standard Chartered Bank
Worked in Pronet Pvt Limited
Worked in e-Access Pvt Limited
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lack of culture, need some serious revamp in management
Sr. Director Cloud Strategy & Products (Current Employee), Billerica, MANovember 4, 2012
A typical day is working across boundries to close open issues.
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Avaya is a very good place to work
Research and Development Engineer (Current Employee), Westminster CoOctober 30, 2012
Work environment is flexible, and co-workers are friendly.
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Great Culture, but Long term strategy doesnt seem to work
Program Manager - Services (Former Employee), Pune, MHOctober 22, 2012
Pros: great culture, work ethic. good place to learn.
Cons: long term strategy questionable.
Avaya is a good place to work if you're keen on keeping up with technology changes and market advances. The company provides good benefits and a competitive salary (in my opinion). However, job the executive management have been slow to react to technological advances in the marketplace and keeping up with the competition. They seem to be losing out – more... especially in the mid market segment. I hope their recent strategy changes make the recovery quicker. – less
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Productive and stimulating place to work.
Operations Field Engineer Manager (Former Employee), Chicago, ILOctober 20, 2012
Pros: always learning
A very progressive and leading edge company. At the for front of telecommunications.
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Excellent company to work for.
Executive Assistant (Former Employee), Basking Ridge, NJOctober 11, 2012
Customer-oriented employer. Excellent benefits. A global company. Energized, profitable.
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People and heritage make this company great
Sales Operations (Former Employee), Remote in FloridaSeptember 27, 2012
Pros: excellent pay and okay benefits, people great to work with and willing to help others, products and services have fantastic potential and are leading edge
Cons: management seems quick to lay off good people in down times, always looking out for the unexpected layoff
Avaya makes fantastic products and services and the people are great to work with. The work is challenging and you can really control your own destiny. Upper management seems a bit short sighted with regard to retaining talent.
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Always had employee lunches, games, days off, and most of all open door policy!
Manager (Former Employee), Brandon FLSeptember 21, 2012
What a pleasure to work with such motivated management and staff and thus led me to be a successful manager in the sales and call center arena.

About Avaya

Avaya helps to tie the corporate world together. The company's communication equipment and software integrate voice and data services – Read more