Great training program and safe, clean environment for handling customers.
Pros: the company compensated and offered great benefits to their employees.
Cons: the company lowered head count to reduce expenses, rather than pursue organic growth of the business.
I would take 20 to 30 customer calls during a shift. I would handle a variety of requests and help other associates handle their calls, when they came across a request they did not know the answer or methods available, to complete the request.