Pros: virtual office
Avaya offers an endless world of solutions that have many features to be learned and also improved. After receiving the project report, we would be able to choose which to take and start working on it. After revising the scope of work and taking into consideration some information (customer and Avaya's responsibilities, amount of hours of each of the resources that would be needed to perform the work described in the scope, etc), we would start setting up the main characteristics in e-Project (the projects portal from Avaya) to be able to go over the proper follow-up and indicate any deviation in the project (referred to budget, deadlines, resource allocation, etc) and then start scheduling the needed meetings to plan how would the project move forward until is completed and ready to be billed.
I've found that despite of some lack of organization and technical knowledge on the solutions that are offered by Avaya, my co-workers have always shown themselves willing to help and find out about any inconveniences to achieve success. Getting to know our clients and commiting to their satisfaction has been one of the most enjoyable parts of the job.