Disappointed , should be no stars for job/life balance
Call centre tech (Former Employee) – Mississauga – June 23, 2015
Advertised as the largest fleet company in the world & looking out for their customers as job #1. Far from it!
They make money charging a holdback fee to venders for dealing with them, then charge the full invoiced amount to the clients. They'll tell that saving the clients money is their top priority but it's not. The more repairs you authorize or overlook puts more money in their pockets.
Number one priority is getting calls per hour. If you don't meet their floors you will be written up & salary frozen. Not allowed to apply for different positions within the company. Promotions do happen from within, but it's not about what you know but who you're buddy buddy with.
The call centre hours are constantly changing so don't get used to your shift unless you've been there for 10+ years. New hires get stuck with the worst shifts & they're not willing to adjust them. Working weekends & till 9-10 at night are in your future should you chose to start there.
You're expected to sit at your desk not looking at anything online or talking to those around you during your shift. Smoke & bathroom breaks are only allowed on your breaks (some employees are overlooked & can smoke a pack a day on company time). Depending on your shifts there could 4+ hours between your breaks. You will get in trouble if you use more then 5 mins of personal time per day.
Frequent lying is a requirement ( to venders, clients, drivers, etc)