As with most companies, management like to stick their head in the sand as to be blind to problems that run rampant.
Policies and procedures are a joke as trying to enforce them only result in parties going around you and escalating until they get someone to approve their "exception".
There are some truly smart people who ant to do the right thing but weak management, poor processes, unwillingness to address fundamentals (i.e. hiring more resources instead of just making the current ones put in more hours) and other cultural problems (i.e. swearing at the front line triagers or calling someone out in front of everyone you can think of) really hamper Autodata.
Its unfortunate because there is potential here if you believe the "we are going to change" message.