Service Manager
Auto-One International - Thunder Bay, ON

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Title: Service Manager-High End Car Care and Service Centre
Terms of Employment: Permanent, Full Time
Salary: Salary will be based on experience plus performance bonuses
Anticipated Start Date: As soon as possible
Location: Thunder Bay, Ontario (1 Vacancy)
Skill Requirements:
Education: High School Diploma or College Degree


  • 5 years’ combined experience in an automotive service environment (e.g. Service Advisor, Mechanic/Technician and /or Shop Foreman)
  • General understanding of vehicle mechanics.
  • Strong business and employee management competencies
  • Valid Ontario driver’s license
  • Knowledge of marketing and finance

Skill & Effort:

  • Strong decision making and multi-tasking abilities
  • Effective administrative and management capabilities
  • Strong concentration when dealing with numbers and statistics
  • Excellent interpersonal and communication skills
  • Manual dexterity for typing/keyboarding
  • Computer literate


  • Ensure high quality service and repairs are provided to customers
  • Manage the Service Department to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
  • Direct and schedule activities of all staff
  • Forecast goals and objectives for the department and endeavor to meet them
  • Monitor the flow of work in the service department and intervene as required to ensure the work is completed properly.
  • Comprehend, keep current and comply with laws that affect service operations
  • Keep abreast of new equipment and tools and recommend purchases
  • Observe, repair, order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order and dollar sales per Service Advisor
  • Establish processes and standards to ensure customer satisfaction and efficient operation
  • Review completed jobs for quality control purposes
  • Hire, educate, motivate, guide and evaluate performance of service department staff
  • Provide technical knowledge to employees, as required
  • Ensure staff compliance with required health and safety regulations

Work Site Environment:
Excellent working conditions. Fast paced environment. Cleanest Service Shop in Thunder Bay

Employer: Auto-One Car Care and Service Centre
How to Apply:
In person between 8:00am and 6:00 pm:
80 S. Court Street
Thunder Bay, Ontario
P7B 2X4
By Phone between 9:00 am and 5:00 pm: (807) 344-2644
Toll Free: 1-888-568-9716
By Fax: (807) 344-2412