IT Technician
Aura Advanced Technologies Inc. - Calgary, AB

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Key Responsibilities and Accountabilities
 Troubleshoot and provide problem solving skills in the resolution of desktop hardware and software issues;
 Troubleshooting file server as well as printer related challenges.
 Troubleshoot end user IT incidents in person, by telephone, or via e-mail in a timely and accurate fashion;
 Provide basic application and hardware support, and work with vendor support contacts when required;
 Support the business’ use of corporate handheld devices (Smart phones, tablets etc.);
 Perform the imaging and configuration of new systems (laptop and desktop);
 Create and terminate network accounts as required;
 Perform equipment installations and moves;
 Update and maintain hardware inventory as required.
Required Education, Experience and Skills
 Computer Technology Diploma or Certificate or related field of study with equivalent experience
 Two to three years in a support role within an IT environment.
 Working in an ITIL centric organization or have completed the ITIL foundation courses.
 Help desk / customer service interest
 Excellent problem solving skills
 Excellent verbal and written communication skills
 Familiarity with Microsoft Operating systems (Windows XP, Windows 7, Windows 8)
 Familiarity with Microsoft Office 2003, Office 2007, Office 2010 and office 2013 in a Exchange 2007 / 2010 / 2013 environment