Key Responsibilities and Accountabilities
Troubleshoot and provide problem solving skills in the resolution of desktop hardware and software issues;
Troubleshooting file server as well as printer related challenges.
Troubleshoot end user IT incidents in person, by telephone, or via e-mail in a timely and accurate fashion;
Provide basic application and hardware support, and work with vendor support contacts when required;
Support the business’ use of corporate handheld devices (Smart phones, tablets etc.);
Perform the imaging and configuration of new systems (laptop and desktop);
Create and terminate network accounts as required;
Perform equipment installations and moves;
Update and maintain hardware inventory as required.
Required Education, Experience and Skills
Computer Technology Diploma or Certificate or related field of study with equivalent experience
Two to three years in a support role within an IT environment.
Working in an ITIL centric organization or have completed the ITIL foundation courses.
Help desk / customer service interest
Excellent problem solving skills
Excellent verbal and written communication skills
Familiarity with Microsoft Operating systems (Windows XP, Windows 7, Windows 8)
Familiarity with Microsoft Office 2003, Office 2007, Office 2010 and office 2013 in a Exchange 2007 / 2010 / 2013 environment