Lister, Toronto, ON - March 3, 2016
I would like to begin by saying that this is a long review. For the short version: pay is good, environment and management is bad.
I am an exlister that worked for Auctionmaxx for approximately one year and a half. This review will be a breakdown of my experience working for the company in attempt to highlight the difficulties and challenges one might encounter while offering some insight on becoming a successful employee. If you are considering this position or any position offered by the company, I would highly recommend that you read to the end and decide for yourself if you can cope with working for them.
The typical day of a lister ranges largely depending on their section. Some listers are lucky and will get easy and undemanding items while others will receive surprises that often exceed their 50lb lifting requirement. There is no formal training process and you will begin your employment by shadowing one of the employees - the next day you are expected to work on your own. Be sure to take notes to document what “training” you received as any mistakes you make will is your own fault; regardless of whether or not you were taught properly. The position itself is simple at its core it is just a matter listing and then rinse and repeat. The only catch is that each step of the process requires the lister to understand exactly what the owner or manager expects. If you listed incorrectly because you either forgot or were not instructed on it, then be prepared to be lectured on "how we do things at Auctionmaxx" by none other than the owner himself. As one who endured the daily incessant nitpicking I can say it with utter confidence that "how we do things" changes on a weekly, if not daily basis. My advice is for you to do what they tell you and do NOT make any mistakes.
Similar to the other reviewer here, I too learned from the start of my employment that none of the employees actually enjoyed working Auctionmaxx – not just listers but practically all of the staff dreaded the start of the day. Any optimism I had from starting the job quickly vanished as the other employees ensured me that my attitude and perception would change once I worked there long enough. Now I can see with unclouded vision just how right they were. There is no positive work culture and the attitude is generally "everybody for themselves." At work, you are coworkers and at the end of the day, strangers.
New hires tend to be ignored by other listers until you've proven that you too can endure the company's endless tirade of "constructive criticisms" and unreasonable demands. The turnover rate is alarmingly high and new faces are a dime a dozen. Having said this, though, the employees are the best part of Auctionmaxx. Once you get a chance to know the people you will encounter all sorts of different characters with interesting lives and personalities. The hardest part of getting to know everyone, though, is the hurdle of overcoming their expectation that you might not last more than a week. When you become a seasoned employee, you might even find yourself partaking in the game of “how long a new hire will last?” The mentality that new (and even old) employees are seen as replaceable will swiftly permeate into your soul. Be sure to keep in mind that Auctionmaxx will happily terminate your employment once you no longer fit their arbitrary standards.
The management of the company is chaotic at best. The "general manager" does less managing than she does tasks meant for staff. That is, what company has the manager do menial tasks rather than actual managing? You guessed it! When it comes to "managing," they operate completely based on a "deal with it once when it happens" attitude - and I truly mean this for every aspect of the company. Sudden changes to policies are up to each employee to realize as communication is an after fact. You will also learn through time that the company’s management is solely based on how the owner or manager feels and changes how they want something done will happen on the fly. It is their company after all so just roll with the punches if you want to get paid - be sure to approach this as “a job that will pay the bills” as the company does not care to cultivate or to maintain loyal long lasting employees. In the words of the owner: "If you don't like it here, go find work somewhere else - it's a free country after all!"
The most difficult part of working for Auctionmaxx was wearing the uniform with a sense of pride. There is absolutely nothing fulfilling about the job besides the paycheck – perhaps even the knowledge you’ll gain about products. Their “knowledge about all things is an asset” actually should be rewritten as “you must know everything” because they will most certainly criticize you for not knowing everything. It is extremely difficult to stay positive as there is absolutely nothing about the environment that cultivates or even enables happiness. One cannot take pride in their work because you will always be subjected to "constructive criticism for its intention" over every small detail - even details that the owner and manager often disagree on. Communication is their way of saying “do what I tell you to do and don’t question it.” There is no such thing as organized at Auctionmaxx and you will immediately notice the entire establishment is a mess resembling a hoarder's dream come true.
The best part besides your fellow coworkers? The pay. Aside from that, try not to expect anything from the company regardless of how much they expect out of you. The best way to survive at Auctionmaxx are as follows: (1) keep your head down and don't be depressing, smile but don't be outgoing, (2) set a pace that matches your coworkers as anyone who stands out becomes a target, (3) don't bother trying to defend yourself and your work ethics because they don't care - just do the job the way they want it, (4) be prepared to deal with an infallible attitude as the owner and manager are NEVER wrong, (5) if you are offered more responsibility, don't take it unless you are given a raise.
Overall the company is managed poorly and treatment of employees is based on favouritism. The pay is great but you must be prepared to deal with the mental and physical stress of repetitive and menial tasks. Not a place for a rewarding experience, just a place to trade time.