Primarily managing and support NASA (North America South America) 2 clusters Cisco Unified
Communication Server 8.x (Ent. Edition) Secondary supporting Europe and Asia pacific cluster
Managing 18000+ IP end points.
Attend technical meetings with internal and external Project managers and remote locations.
Conduct pre-installation site surveys to ensure all is in place for actual installations.
Create Bill of Material (BOM) for new sites.
Prepare Scope of Work (SOW) documents for all installations and network design for remote sites.
Managing 2 Node IP Contact Center UCCX 7.x & 8.x, and 2 Node Cisco Unity 8.x, Unity
Configuring Extension Mobility, Remote Destination Profiles, MOH , CTI Route point ,Visual Voice Mail, Phone proxy and Any connect with ASA firewall.
Using unity connection call handlers to create call flow solution for remote site in Canada and US.
Deployment of Cisco 2900, 3900 ISR G2 routers. Understanding on H.323, MGCP, SIP, SCCP protocols.
Configuring catalyst 3750 PoE switches in both stand alone and stacking configurations
Troubleshooting using debug, traces, CDR Records and Real-Time Monitoring Tool (RTMT).
Working knowledge of Microsoft AD , Exchange and LDAP.
Configuring T1, PRI, FXO, FXS and ATA 186 devices.VG224 Analog Gateway.