Service Desk Analyst (Current Employee), Farnham, ENG – November 24, 2014
A day at work involves monitoring support requests along with the logging, investigation and escalation of support requests relating to hardware and software. Managing software licenses. Updating relevant support documentation.
Customer Care Assistant (Former Employee), Whitehouse road, Ipswich Suffolk – October 21, 2014
Pros: flexible hours
Cons: poor air conditioning
Typical day at work was never knowing what type of customer complaints you would receive. I learned to be polite and understanding towards the general public while resolving the complaints/queries. My co-workers were a very helpful bunch who would always try to resolve issues with precise information. The hardest part of my job was not been able to – more... give positive feedback because of departmental cut backs...........while the most enjoyable was relaying positive feedback to customer issues. – less
Work Experience (Former Employee), Warrington, ENG – October 5, 2014
I believe the work experience placement gave me a great insight to the line of work and also the working place itself. I learned multiple office skills as well as knowledge into the nuclear industry. I thought the co-workers were very helpful and created a friendly atmosphere to which i was able to enjoy my work experience placement. The hardest part – more... of the job placement was that i completed most of the study independently to complete the task set. – less
ITS Field Inspector (Former Employee), Orlando, FL – August 27, 2014
Great place to work for and average day includes driving to the jobsite and following up with the contractor about there everyday operation. I learned to have excellent communication with the everyone. I never on occasion worked with my co-workers cause we have different task. The hardest part of my job is not knowing the next move after completing – more... a project. I enjoyed getting to know all sorts of people. – less
Work Experience (Former Employee), Birmingham, ENG – August 26, 2014
Pros: long lunch frees
Cons: long hours
I worked in several departments, including Highways and Transportation, the Environmental Consultancy Team and Human Resources, of which I found the latter most useful in terms of developing my confidence and improving my communication skills when talking to a variety of people of different ages. In HR I also took phone calls, listened to telephone – more... interviews, planned interview timetables and organised interview preparation packs. The most enjoyable was the Environmental Consultancy Team, where I studied the environmental issues related to and geochemistry affecting, the building of new houses on an old industrial site in my hometown. Experiencing a week of teamwork and carrying out this type of work in this industry was very valuable. – less
Senior Engineer (Current Employee), West Midlands, ENG – July 23, 2014
Pros: get to work on interesting and widely varied schemes, part of a great team
Cons: terrible management, lack of planning / direction and very poor communication internally
There are some great engineers at Atkins, and some fabulous projects. But most of this happens despite, not because of, the management.
Current culture in the Water and Environment business is a strong drive toward the bottom line with no thought for ensuring that the people (who are the firm's main asset) are happy or engaged.
Salary reviews have – more... been repeatedly cancelled, additional working hours are being introduced (got sent a letter which basically told me to sign a new contract or I'd be sacked without any real justification why), there are constant reductions in real benefits - the pensions situation is particularly poor, and lip service is paid to employee welfare... I could go on.
The IT is awful.
Over the twenty years since I started the company has become totally driven by process and procedure with no local managers even at associate or business director level seeming able to make decisions. Communication is dreadful - lots of irrelevant information and virtually no specifics. In the recent redundancies round most of the letters sent out had errors in them!
I would not work for Atkins W&E again and couldn't recommend them as an employer. – less