I would never work for a company such as this one ever again. The management was extremely poor, employees were not properly trained, tested or screened, and around 90% of them had no knowledge in the area they were hired for, and had no clue as to what to do for the first few months of taking calls. There was not enough senior support for the new hires. The staff turnover rate was unlike anything I have ever witnessed. In order to get promoted you had to be "in" with the operations manager, among other people. Basically you were treated as a number, and nothing more. I could go on, but I digress. The site I worked in closed. It was a blessing in disguise.