Customer Service Representative (Current Employee) – Sarnia, ON – 8 November 2016
While working at Atelka we were provided with the knowledge required to do the majority of the job. Some of the training environments didn't work so made the on the floor experience somewhat frustrating. It was nice making more than minimum wage but the hours were not flexible whatsoever.
Customer Service Representative (Former Employee) – Montréal, QC – 4 November 2016
It's easy to get hired even with no work experience. The people are great, but the way it's run not so much. Promotions are done by affinity rather than merit which often leads to frustrations amongst the agents.
Customer service representative (Former Employee) – Montréal, QC – 31 October 2016
good first job for imigrants, dirty place and low salaries but warm atmosphere. hard work compare to same agencies. they just tell you one week in advance about your shifts so it hard to plan anything.
Toxic Management Team that leaks their stupidity into every corner of the organization
Customer Service Representative (Former Employee) – Cornwall, ON – 12 October 2016
The only good thing about this job is the other you people you work with; that does not include the administration and management. Management and administration at atelka is some of the most shady and underhanded i have seen anywhere...worst than walmart. Management does not work with people's schedule in anyway shape or form; the management team don their friends with special privileges and better shifts. People who deserve to be promoted do not get promoted, again, it is only the friends of management. When there is an error in scheduling, rather than trying to make it right, management says thats nice its your problem now. The best thing is when you were told something and then management and admin keep passing you around saying its not there responsibility then after a month they completely close ranks and pretend things were never said. The salary is substandard (lets be real its minimum wage). The shifts are rather long: ten and a half hours at times. There are predetermined breaks and they will schedule you to go for your break like an hour and a half and then make you wait 4 hours for lunch: ABSOLUTELY RIDICULOUS. At the end of the day, companies use atelka so they can get cheap customer service work and not have to pay someone else an actually decent wage. Atelka is in the business of taking advantage of people and its sad but there is a market for that it would seem.
CUSTOMER SERVICE (Former Employee) – Montréal, QC – 9 October 2016
Atelka is a fun place to work with pool table to play during break time. It is an excellent company that afforded me many fine experiences. The supervisors are very attentive and always ready to help you any challenges new to you. The most enjoyable part of working at a place like Atelka is the role play game we usually every two weeks.
Service à la clientèle (Former Employee) – Montréal, QC – 9 October 2016
Great experience to test your patience. Supervisor are rude and don't expect help from them it will never appened.You have a kid don't go there you'll never be there for them because of your schedule. No benefit and no respect for the employee's.
Customer Service Representative (Current Employee) – Sarnia, ON – 28 September 2016
a typical day at work, answer phones and get yelled at by customers for the whole day basically, co-worker are great, dont get paid to use the washroom basically if the company doesnt want to pay you they wont.
Customer Service Representative (Former Employee) – Fredericton, NB – 5 September 2016
A good place to work which helps personal development e.g it improves verbal communication. Management is very easy to work with and also very understanding. Hardest part of the job was dealing with impatient and rude customers. Overall it was a good learning experience and I was able to make some very good friends in the process.
Customer Relation /technical support (Former Employee) – Fredericton, NB – 15 July 2016
Atelka enterprise, provides great opportunity for career advancement internally. I got the opportunity to become a mentor after 6 months of working with this great company. The management staff work really well with the employee.