Atelka Employee Reviews

Found 322 reviews matching the search
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Cette entreprise est dans l'incapacité chronique à maintenir son personnel subalterne
Agent de service à la clientèle et rétention (Current Employee) –  centre ville Montréal8 March 2017
Je respecte cette compagnie parce qu'elle ouvre ses portes à tous et à toutes.
Pros
recrutement massif
Cons
manque de communication à l'horizontal
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Travail difficile
commis service à la satisfaction (Current Employee) –  Saint-Jérôme, QC8 March 2017
Formation de 2 mois
Longues journées de travail
Bonne relation avec autres employés
Pros
repas gratuits
Cons
courtes pauses
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Une bonne porte d'entrer pour le domaine du service à la clientèle
Représentant au service à la clientèle (bilingue) (Former Employee) –  Montréal, QC7 March 2017
Une bonne porte d'entrer pour le domaine du service à la clientèle
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n/a
Préposé au service à la clientèle (Former Employee) –  Montréal, QC7 March 2017
The training was incomplete and didn't prepare us to do anything work related, the trainers were woefully under prepared at best; incompetent really. They pushed sales every time even though it's a customer service job. The employees spent about three months on average at this company.
Pros
flexible schedule
Cons
everything else
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milieu de travail plaisant et creatif
Service à la clientèle (Former Employee) –  Montréal, QC6 March 2017
Mon parcours professionnel m'as permis d'améliorer mes compétences, qualités et mes aptitudes dans toutes sortes de domaines.
Pros
salaire + comission
Cons
Lieu travail inadequat
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It is nice to work there with lot of benefits.
Call Centre Representative (Current Employee) –  Sarnia, ON5 March 2017
Provides lots of incentives and connection with employees and employers. Great space to improve communication skills.
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Closed
MegaPath Tech support (Former Employee) –  Saint John, NB2 March 2017
Was a good place to work for when they were opened, but they are now closed. Management was great and working with everyone was fun, i miss this place
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Review
Sales Rep (Current Employee) –  Sarnia, ON28 February 2017
This job in my opinion is not the worst job ever but it is not a career job. Management does very little to help agents and the training is a big waste of resources
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fun
Incoming Call Agent (Former Employee) –  Saint John, NB24 February 2017
Atelka was a great place to work where they made their Reps feel valued and excelled at what they did. I looked forward to walking in the door each day because you never knew what to expect.
Pros
great agents, wonderful support
Cons
to few hours
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Good starter job
Consumer agent and customer service (Former Employee) –  Cornwall, ON22 February 2017
They will give you 40 hours a week but take a very long time to process requests. The people you work with are great as well.
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Customer Care Representative
Customer Service Representative (Current Employee) –  Sarnia, ON22 February 2017
-Dealing with irate customers
-Answering questions, queries and making sales whenever the opportunity arises
-Understanding customers needs and resolving issues.
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Poor Employee Care
Philatelic / Action Plan Specialist (Former Employee) –  Cornwall, ON21 February 2017
Nothing is thoroughly reviewed in training so you hit the floor unprepared.

There is a level of favoritism at the workplace that enables specific employees to break all the codes of conduct & not get a slap on the wrist, if you're not in that group then you're suspended or given final warnings before termination.

There is no leniency to scheduling. If you are hired with the promise of part time or only specific time periods for shifts, you will not get them unless someone agrees to swap the shift with them. Most employees that get specific shifts at the location had to quit & be begged to come back to the workplace to get the hours they wanted.

Food is placed in a fridge unit in the lobby where food is taken quiet often from individuals & the management does nothing to care or to come to a resolution to stop it.
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They do not honour your workplace rights.
Sales Representative (Former Employee) –  Sarnia, ON16 February 2017
Terrible management, never give you your shifts on time and if there is any reason to terminate they will claim its for attendance so they dont have to pay severance.
Expect you to know everything
Pros
Can sit on calls without managment noticing
Cons
They dont honour your workplace rights
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pas d'avis
Customer Service Representative (Former Employee) –  Montréal, QC16 February 2017
tres bonne experience de service a la clientele
j'ai appris a etre courtois, ecoute les avis du clients et apporte des solutions necessaires
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A good place to work in a fast-paced environment
Customer Service Representative (Former Employee) –  Enterprise, NB10 February 2017
Atelka was overall a good place to work. During my time there, I met a lot of great people and customers. I assisted thousands of customers with varying issues and it became no problem to be able to effectively handle any calls coming my way. There were certain parameters of professionalism that was not met and workplace situations were not handled properly.
Pros
Benefits, good people to work with, proper training
Cons
Long shifts, lack of professionalism, lack of employee satisfaction
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Would not recomend anyone to work hear
Customer service Representative (Former Employee) –  Sarnia, ON9 February 2017
Very poor management with little or no care for the assets that had sitting on the sales floor, I left because of poor management and they would disclose personal info to others on the sales floor from management
Pros
none
Cons
poor management
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Environnement de travail convivial
Agent de service à la clientèle (Current Employee) –  Montréal, QC7 February 2017
je recommande cette entreprise à toute personne qui souhaite faire ses premiers pas
Pros
formqtion coaching
Cons
faible rémurération
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M'a permis d'apprendre un nouveau métier
Représentant au service à la clientèle (Former Employee) –  Montréal, QC6 February 2017
C'est ma première expérience de travail au Canada. J'ai y appris au moins le métier de représentant du service à la clientèle.
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overall pretty good for a call centre
Customer Care Agent (Former Employee) –  Sarnia, ON2 February 2017
about what you would expect from a call centre. management does not always communicate well with the floor or upper management. coworkers and customers were pretty good. everyone helps each other when needed.
Pros
good coworkers
Cons
upper management
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Environnement de travail plaisant
formateur (Current Employee) –  1000 saint antoine27 January 2017
cette entreprise aide beaucoup les nouveaux immigrants à trouver du travail pour payer au moins les factures obligatoires et survivre. je forme les agents en telécommunicationds
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Overall rating

3.2
Based on 326 reviews
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Ratings by category

Work/Life Balance
3.0
Salary/Benefits
2.8
Job Security/Advancement
2.9
Management
2.9
Culture
3.0