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Atelka
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66 reviews

Atelka Employer Reviews

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Nice place to work
service a la clientele pour Fido (Former Employee), MontrealFebruary 13, 2013
Nice place to work, and they`re always hiring. the team leader are always there to support you
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Absolutely awful
Former CSR (Former Employee), New BrunswickJanuary 29, 2013
Cons: a lot
Worked at atelka for almost 3 years, typical week is showing up at work early about 20 minutes (unpaid), computer systems crashing at least two to three times a week and you always had to keep track of your time because if the system crashed they couldnt tell who was there and who wasnt half the time, lack of communication between supervisors-one supervisor – more... would tell you the procedure for one thing and you would do it that way and then another supervisor would tell you it was wrong, do the right things would be sent from other dpts and supervisors would accept them without investigating or listening to the call to see if it was justified or not, no leniency if you had dr appointments etc..i would never work for them again as a matter of fact my meds kept getting raised and finally my dr put me off work for them and i got unemployment.. – less
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Is the perfect place to start your career in call centers.
Trainer (Current Employee), Montréal, QCJanuary 14, 2013
Pros: great opportunity to grow within the company.
There are many reasons why I am proud to work at Atelka. I have learned and grown personally and professionally by working for a company whose employees have a diverse background of cultures and knowledge,
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No, no, and again no...
Technical Support / Senior Escalations CSR (Former Employee), Saint John, NBJanuary 7, 2013
Cons: everything about it.
I would never work for a company such as this one ever again. The management was extremely poor, employees were not properly trained, tested or screened, and around 90% of them had no knowledge in the area they were hired for, and had no clue as to what to do for the first few months of taking calls. There was not enough senior support for the new hires. – more... The staff turnover rate was unlike anything I have ever witnessed. In order to get promoted you had to be "in" with the operations manager, among other people. Basically you were treated as a number, and nothing more. I could go on, but I digress. The site I worked in closed. It was a blessing in disguise. – less
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The most enjoyable part of my job.
Technical support Bell, montreal (Current Employee), Montréal, QCNovember 10, 2012
Pros: my colleagues
Cons: agents who had a hard time understand simply instructions
Working for this company made to understand how others feel if i were put in their shoes. One of the thing that i like there was the training on how to control and shoe empathy towards others situations.
I had to take a supervisor call for this client who was very frustrated because his home phone wasn't working and he had his mother's life line connected – more... to it.He called many times the technicians showed up but didn't resolve the issue. He needed his phone so badly because the hospital called to monitor her heart condition since she was at risk and he was out of the country to monitor her. He got frustrated because he couldn't reach and she either didn't have a way to reach her son. so i had to take the insults from him and kept my calm, showed empathy and calmed him down and taking the situation in my hands. i did make sure a technician went there repaired the line and he finally got the services he pays for . At the end everyone was happy
I gave the client good services and he finally could talk to his mom and all was fine. – less
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normal work environment
Call center representative. Sales agent, Trainer (Former Employee), Montréal, QCNovember 1, 2012
Pros: love helping customers solve their problems
Cons: when administrators are not transparent players
good working environment, understanding and friendly colleagues, good team players, good benefits, respect for oneanother
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flexible hours, safe area, knowledgible coworkers, low salary, not safe job for long term.
Customer Service Representative (Former Employee), Montréal, QCOctober 16, 2012
flexible hours, safe area, knowledgible coworkers, low salary, not safe job for long term.
good campaignes
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Loved to work there
Customer Service Representative (Former Employee), Saint John, NBAugust 20, 2012
Loved to work there

Met new and interesting people

Loved to work there
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Good hours, secure place to work
Technical Support Analyst (Current Employee), Charlottetown, PEAugust 3, 2012
Pros: 2 breaks 15 minutes each paid, then an unpaid lunch 30 minutes.
Cons: poor atmosphere
A typical day at work would involve coming in 15-30 minutes early to make sure I had a computer and got logged in on time. Then I would plug in my headset and take technical support calls in 2 hour intervals for about 8-10 hours a day. The management was run by a company in Ontario which was then running through the internet provider in the USA, so – more... things were a little unclear and unorganized. It was difficult to get anything looked at in time, if at all, and the training was not very effective either. These problems made adapting to the job very difficult for the first couple of weeks but eventually you got the hang of it. The most difficult part was the initial few weeks, and the irate customers, as we were tech support so when people got angry we couldnt really do much and had to try to fix their problem or send them to customer service, or a supervisor if they asked. The most enjoyable part of the job was meeting so many different types of people over the phone. – less
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Good hours, secure place to work
Technical Support Analyst (Current Employee), Charlottetown, PEAugust 3, 2012
Pros: 2 breaks 15 minutes each paid, then an unpaid lunch 30 minutes.
Cons: poor atmosphere
A typical day at work would involve coming in 15-30 minutes early to make sure I had a computer and got logged in on time. Then I would plug in my headset and take technical support calls in 2 hour intervals for about 8-10 hours a day. The management was run by a company in Ontario which was then running through the internet provider in the USA, so – more... things were a little unclear and unorganized. It was difficult to get anything looked at in time, if at all, and the training was not very effective either. These problems made adapting to the job very difficult for the first couple of weeks but eventually you got the hang of it. The most difficult part was the initial few weeks, and the irate customers, as we were tech support so when people got angry we couldnt really do much and had to try to fix their problem or send them to customer service, or a supervisor if they asked. The most enjoyable part of the job was meeting so many different types of people over the phone. – less
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good job for beginners
Customer service clerk (Former Employee), Montréal, QCJune 3, 2012
poor management, worth learning software. co-workers are okay but hiring process is poor.
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Great people to work with.
Customer Service Representative (Former Employee), Montréal, QCMay 7, 2012
Pros: great working envirionment.
Cons: contract position
A day at work would be is log onto the computer then sign in. Then log onto the phone.Answer incoming calls related to billing, general customer service, technical calls.The most rewarding or enjoyable part of the job is knowing that you have given the customer the best solution to his/her inquiry.
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great co workers
tech support (Former Employee), saint john nbMarch 25, 2012
Pros: closed the site
Cons: great people to work with.
Atelka was a fun and easy place to work.
is a fair company, the saint john site is closing its doors.
there will no longer be atelka in the saint john area.
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ma premiere experience
Agent service à la clientèle (Former Employee), Montréal, QCJuly 9, 2014
ce fut un endroit pour acquerir ma premiere experience en centre dappel
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envirnnement agreable
service a la clientele (Former Employee), Montréal, QCJune 25, 2014
Pros: les gens se respectent/toujours des reunions avant de commencer
Cons: pas de points negatifs
vraiment pour moi c`etait un bon debut au centre d`appel j`ai eu l`enthoursiasme.
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Ambiance agréable
Dépannage technique (Former Employee), 1000 Saint Antoine OJune 16, 2014
L’ambiance de travail est très agréable, je ne connais pas encore assez la compagnie, la raison pour laquelle que je me cherche autre chose est surtout à cause du salaire pour améliorer mes conditions. Sinon, je n'ai rien de négatif à mentionner à première vue.
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service clientele
service clientele (Former Employee), Montréal, QCJune 4, 2014
j'ai aimé travailler en service a la clientele.

mais ce que j'ai surtout apprécié, c'est l'ambiance et l'esprit d'équipe au travail
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Horraire
Réceptionniste service à la clientèle (Former Employee), Saint-Jérôme, QCMay 7, 2014
Pros: avantage sociaux
Cons: voir l'avis
°Horaire de travail peu avantageux. Tout les fin de semaine et partiquement toujours de soir aussitot la formation fini.

°Salaire trop bas pour ce qu'on endure.

°Pression

°Toujours vendre.
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L'entre aide dans l'équipe de travail
Conseiller de vente (Current Employee), Montréal, QCApril 9, 2014
Pros: entre aide dans l 'équipe
Cons: l endroir n est pas assez aéré
J'aime bien le défi : je commence une journée de travail à midi ... je fais de mon mieux pour faire une vente ou deux dans les premières heures pôur continuer mon travail bien tranquille. Les décideurs rentresnt chez eux à partir de 6 heures , c est là que j ai plus de chance de réaliser davantage de ventes.
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ENVIRONNEMENT AGREABLE
agente sevice à la clientèle (Current Employee), Montréal, QCMarch 5, 2014
- BON ESPRIT D'EQUIPE
- ENVIRONNEMENT AGREABLE
- Bon coaching durant la période d'intégration