Very boring and stressful. Management not very understanding.
Pros: full time work, friendly co-workers.
Cons: very long hours, late/early morning. only 30 min break for a 9 hour shift. they do not pay you properly.
I would go to work sit at a computer, if i could find one that worked. Get my systems loaded which would take 10-20 min. Then i would start taking calls.
I learned a lot about cell phone and how to do tricks on computers.
Management is not very understanding, they do not trust what you say.
Co-workers are what get me through everyday.
The hardest – more... part is that it is so stressful and ridiculous at times.
The most enjoyable part is satisfying customers and making their day for going that extra step for them. – less