An average job but difficult for those without the right mindset
Customer Service Representative (Current Employee) – Sarnia, ON – 15 November 2017
Due to Atelka in Sarnia being bought by another company at the time i started, the rules and regulations are always in flux. The job isnt difficult but it can be very frustrating and stress inducing. You are on the phones for 8 hours a day usually dealing with very angry customers that you want to help but are unable to in many situations. Some of the expectations of the employer is unrealistic and many of the perks are not explained or easy to understand. Because of this many agents do not last very long and those that do stay ultimately do not enjoy their jobs. System issues are a constant threat, Changes in plans and deals cause confusion, and sometimes you are stonewalled when trying to find solutions to problems.
However, the pay is good, you get commission on sales as well, and the job does have benefits and even employee discounts. you get 2 weeks paid vacation per year (Though you have to have worked and entire year to recieve pay for them) And if you want full time it is always available
You cannot get part time unless you are a student, and the hours are not flexible at all. you get what they put you on, whether it works for you or not. Trading shifts is a nightmare and the scheduling system is terrible.
Over all, if you can deal with the negatives, the perks are worth it.
Customer Service Representative (Former Employee) – Charlottetown, PE – 27 June 2017
This job has great benefits ( medical, dental and optical) however the hours were horrible. Working from 4 PM until 1 AM are not good hours because not only does it throw your sleep schedule out of alignment you send your days sleeping so you can't get anything else done.
Fair pay, caring leadership, and strong drive for business success
Team Leader (Current Employee) – Sarnia, ON – 23 June 2017
The Sarnia ON site is one that I am proud to be a part of.
The senior managers genuinely care about the staff and try to spread that feeling around. Brainstorming sessions are had every so often, with a focus on how to improve the frontline experience and encourage a better working atmosphere.
Team Leaders put a ton of effort into encouraging, developing and supporting the staff, while balancing the needs of the clients.
Many people have built long lasting friendships with their peers that will transcend beyond their positions with us. And, even if they're not "besties", most show respect for each other.
If you put the effort into being professional and respectful, and come to work when scheduled, you will have a positive experience with this team.
We've also been recently acquired by TeleTech, which is very exciting!
2 lunch rooms with great amenities, multiple restrooms, on-site cafeteria for hot food, caring leadership team, part of the TeleTech family
Aging equipment and IT infrastructure, callers can be very challenging to handle, location is a bit far out so transportation could be problematic for some.
Inbound Call Representative (Former Employee) – Sarnia, ON – 16 June 2017
The coworkers were amazing to work with and helpful if you needed the help. The hardest part of the job was dealing with angry customers and not baing bale to help them properly. also not havin enough training to do the job expected
An outsourcing company which pay you pretty good and keep their employees happy by bribing them with overt time and loads of incentives.
Customer Service Representative (Former Employee) – Sarnia, ON – 12 June 2017
A normal shift of 9 hours which is very hectic as you have to attend so many calls and satisfying you customers. I learned patience and good command over my communication skills. The environment is really good and competitive. The hardest part of this job is to deal with pretty annoying customers as well as it gets really difficult after some time to sit and attend calls.
Customer Service Agent (Former Employee) – Sarnia, ON – 9 June 2017
There are some real shining stars here - the reception and hiring people are very professional and made me feel like I was really part of something great. the training is long and boring but maybe not their fault. I think they really try. the wage is bad but its entry level and I have no qualifications and still landed a full time job and benefits if I had lasted 3 months. I couldn't afford to keep driving there but I would have stayed if it was closer.
really great reception and interview lady benefits full time
Sale Representative (Former Employee) – Sarnia, ON – 2 June 2017
I've had to file 3 claims to the labour board about sarnia Atelka. They don't give you your vacation pay, they sometimes don't pay you for your day(s) worked and they charge you $$$ for benefits even after you quit. Don't work there!!!
Customer Service Representative (Former Employee) – Sarnia, ON – 28 May 2017
A typical day at work would include answering multiple calls of the Rogers customers and help them to resolve their concerns. I learned about how to deal with uncertainties at workplace as the customers would call about any concern and I had to resolve everything on that call.
Call Centre Representative (Former Employee) – Sarnia, ON – 2 May 2017
throughout my time working it was ok. training was fun, on the floor was hard but sometimes nice, as for management listening it didn't happpen. i felt unheard, i felt like i was being bullied by not only other staff members at the same level as me but as well as members higher up as well. although atelka is a "friendly" environment it is not the most understanding or helpful place. employers should make their employees feel safe and listend to when discussing his/her issues. i did not feel safe nor heard when brought forwards concerns or issues within the work place. I felt attacked and ignored.
Onsite IT (Current Employee) – Sarnia, ON – 25 April 2017
Atelka is an average call centre. They are unexceptional in their approach. The salary is minimal for the position. My management team, who are in head office in Montreal 99% of the time, is well equipped and I respect them greatly. Operations is far too politically motivated. A recurring issue in any company of this size
Customer Service Representative (Former Employee) – Cornwall, ON – 25 April 2017
Working for Atelka clearly sucks for the abuse you're getting from the customers (Bell Canada) their not paying enough for this abuse. The only way that could've been a better place is that Atelka and Bell Canada clear some rotten apples mainly the incompetence and lying S.O.Bs from the sales department.
CSR - Customer Service Representative (Current Employee) – Sarnia, ON – 18 April 2017
love working there and learned a lot from there. i had great experience in production, enjoyed taking calls of the customers and some times i felt very bad when customers are yelling on me but this is my job to help them. i tried to make every customer happy and end the call with smile.