Customer Service Representative (Former Employee) – Fredericton, NB – 21 May 2014
Over-all, a decent place to work. Employees were very friendly, Managers (mostly) knew what they were doing. I felt it went a little over the top with the policies regarding personal items. No hats or mittens at the desks, no coats on the chairs, no bags (grocery bags, back packs, etc) near, or under desks. And with no large space to place said items (very small lockers) It could make it a bit of a challenge to have any privacy, as some items needed to be left out. Great deal of the computers were recycled, and as such, programs that were a necessity to doing the job, did not always work, or would crash out in the middle of helping a customer. With a limited amount of computers, it meant you would need to get there about 30-45 minutes early, to find a computer some-days.
You basically take calls until shift is Finnish! I liked my co-workers and I loved the fact that we didn't have to work as a team. It is not an easy job , you have to deal with lots of unhappy customers on a daily basic.
Agente Service à la clientèle/Centre d'appel (Former Employee) – Montréal, QC – 28 September 2017
Actuellement en formation continue aux adultes au college montmorency en gestion financiere informatisée , je recherche un stage ou mettre en pratique mes connaissances apprises au cours de cette formation. j'ai travaillé pendant pres de 2 ans et c'etait pas mon domaine. Je faisais le travail correctement et mes superviseurs etaient tous content de moi. Je retournerai bien a atelka mais pas pour un poste de agent service a la clientele en centre d'appel plutôt comme comptable.
I have worked for a couple of call centres and this one in sarnia Ontario is the worst call centre I have ever worked for!
Customer Service Representative (Current Employee) – Sarnia, ON – 27 September 2017
The employees are unfairly treated, underpaid... We are a tp for Rogers and Rogers only cares about money. They don't care about our wellbeing, our opinions don't matter! It's the worst place to work and I would never recommend it to anyone!!!!
This place is good for new comers and or international students
Rogers Customer Service Representative (Former Employee) – Montréal, QC – 26 September 2017
The work time is not fixed and the salary is minimum. This place is good for new comers or students who finished their study and are waiting for their PR. Good place to have some experience in Canada job market.
Représentante des ventes au service à la clientèle (Former Employee) – Montréal, QC – 4 September 2017
the spirit amongst the workers was good and we were always there to support one another. The big challenge was no humanity . it was all about money and just money. No consideration for parental schedules or students. Really hope the situation has changed.
Customer Service Representative (Current Employee) – Montreal – 23 August 2017
I do not recommend this company. maybe just a step but do not stay here longer. If you can find some other call center that pays more, go for it rather this company who gives a S*** on paying their employees pennies
good people and co workers especially the TL's taking care of you
super low compensation and no advancements. benefits getting lower each year
Customer Service Representative (Former Employee) – Sarnia, ON – 15 August 2017
job is horrible, the management doesn't help you with anything, id highly suggest looking elsewhere for employment if you want to keeo your sanity, I was denied bereavement because I wasn't there or 90 days, they denied my attempt to go to a funeral in Quebec because I didn't have any documentation, you need a doctors not for each individual leave early or sick day. the co workers are great but overall the work environment is not worth your time and effort.
Customer service rep (Former Employee) – Cornwall, ON – 15 August 2017
when i started at atelka i was nervous but the TL's there are amazing and make it worth while, i loved working there. the hardest part about working there is some of the customers you deal with other then that, its a great place to work over all and i would definitely work there again. The people there are so much fun and easy to get along with, you learn so much about certain computer software and you learn how to cope in different circumstances and situations.
Bon ambiance de travail mais salaire beaucoup trop bas
Back office (Former Employee) – St-jean-sur-richelieu – 5 August 2017
Les collègues sont agréables et beaucoup d'activités sont organisées. Cependant, le salaire est minable pour les tâches demandées. Le personnel change beaucoup car les gens ne restent pas à long terme, souvent, il s'agit d'un emploi temporaire.
Customer Service Representative (Former Employee) – Cornwall, ON – 2 August 2017
The Management at Atelka is very nice and accommodating, the job itself is difficult as we have no authority to actually help the customer, we take their complaints and send it off to Canada Post who then helps them so we get yelled at a lot. I would not recommend this job to anyone as the pay is low, the raises are low and the job itself comes home with you.
Customer Service Representative (Current Employee) – Sarnia, ON – 26 July 2017
I have nothing good to say about my time working at atelka. I really don't feel that my time spent filling this out would make anykind of impact so I will leave it with saying thati would not recccomend working at atleka to anyone that I like and that I would not work at atelka again.