Customer Service Representative (Former Employee) – Fredericton, NB – 21 May 2014
Over-all, a decent place to work. Employees were very friendly, Managers (mostly) knew what they were doing. I felt it went a little over the top with the policies regarding personal items. No hats or mittens at the desks, no coats on the chairs, no bags (grocery bags, back packs, etc) near, or under desks. And with no large space to place said items (very small lockers) It could make it a bit of a challenge to have any privacy, as some items needed to be left out. Great deal of the computers were recycled, and as such, programs that were a necessity to doing the job, did not always work, or would crash out in the middle of helping a customer. With a limited amount of computers, it meant you would need to get there about 30-45 minutes early, to find a computer some-days.
Fair pay, caring leadership, and strong drive for business success
Team Leader (Current Employee) – Sarnia, ON – 23 June 2017
The Sarnia ON site is one that I am proud to be a part of.
The senior managers genuinely care about the staff and try to spread that feeling around. Brainstorming sessions are had every so often, with a focus on how to improve the frontline experience and encourage a better working atmosphere.
Team Leaders put a ton of effort into encouraging, developing and supporting the staff, while balancing the needs of the clients.
Many people have built long lasting friendships with their peers that will transcend beyond their positions with us. And, even if they're not "besties", most show respect for each other.
If you put the effort into being professional and respectful, and come to work when scheduled, you will have a positive experience with this team.
We've also been recently acquired by TeleTech, which is very exciting!
2 lunch rooms with great amenities, multiple restrooms, on-site cafeteria for hot food, caring leadership team, part of the TeleTech family
Aging equipment and IT infrastructure, callers can be very challenging to handle, location is a bit far out so transportation could be problematic for some.
Inbound Call Representative (Former Employee) – Sarnia, ON – 16 June 2017
The coworkers were amazing to work with and helpful if you needed the help. The hardest part of the job was dealing with angry customers and not baing bale to help them properly. also not havin enough training to do the job expected
An outsourcing company which pay you pretty good and keep their employees happy by bribing them with overt time and loads of incentives.
Customer Service Representative (Former Employee) – Sarnia, ON – 12 June 2017
A normal shift of 9 hours which is very hectic as you have to attend so many calls and satisfying you customers. I learned patience and good command over my communication skills. The environment is really good and competitive. The hardest part of this job is to deal with pretty annoying customers as well as it gets really difficult after some time to sit and attend calls.
Customer Service Agent (Former Employee) – Sarnia, ON – 9 June 2017
There are some real shining stars here - the reception and hiring people are very professional and made me feel like I was really part of something great. the training is long and boring but maybe not their fault. I think they really try. the wage is bad but its entry level and I have no qualifications and still landed a full time job and benefits if I had lasted 3 months. I couldn't afford to keep driving there but I would have stayed if it was closer.
really great reception and interview lady benefits full time
Sale Representative (Former Employee) – Sarnia, ON – 2 June 2017
I've had to file 3 claims to the labour board about sarnia Atelka. They don't give you your vacation pay, they sometimes don't pay you for your day(s) worked and they charge you $$$ for benefits even after you quit. Don't work there!!!
Customer Service Representative (Former Employee) – Sarnia, ON – 28 May 2017
A typical day at work would include answering multiple calls of the Rogers customers and help them to resolve their concerns. I learned about how to deal with uncertainties at workplace as the customers would call about any concern and I had to resolve everything on that call.
Call Centre Representative (Former Employee) – Sarnia, ON – 2 May 2017
throughout my time working it was ok. training was fun, on the floor was hard but sometimes nice, as for management listening it didn't happpen. i felt unheard, i felt like i was being bullied by not only other staff members at the same level as me but as well as members higher up as well. although atelka is a "friendly" environment it is not the most understanding or helpful place. employers should make their employees feel safe and listend to when discussing his/her issues. i did not feel safe nor heard when brought forwards concerns or issues within the work place. I felt attacked and ignored.