Customer Services Representative (Former Employee) – Quebec City, QC – January 31, 2016
i learned a lot about how to deal with customers all over the phone. all the employs and managers were very helpful . Management were very good in supporting employs . all the employs were very helpful and the managers as well.
Customer Service Representative (Former Employee) – Montréal, QC – December 22, 2015
the Management was nonchalant about the warfare of its workers. My team lead was good and gave me the encouragement to continue to work. It was not easy to get parking but by metro it was very accessible.
Customer Care Agent (Former Employee) – Montreal, Quebec – November 29, 2015
Other than the error in pays and senior agents either getting some of their hours slashed or be given the schedules and hours of work that the new agents should of gotten. What is told to you during the interview is all false.
Customer Service Representative (Former Employee) – Montréal, QC – October 25, 2015
I worked with Atelka assisting customers on behalf of Rogers wireless. Every day i would come in and log in to my station and assist customer with their issues such as, billing, issues with their device (phones), or the on-line site along with making sales at the end of every conversation.
I learned all the basics in the company about customer service and sales, being able to assist an irate customer and assist him until the issue was resolved without having to escalate the customer to a manager, and also to make sales like new accounts or new devices.
The environment was great, all the co-workers were friendly at all times including the managers on the floor which were a huge help in case any issue appeared with a customer or a customer´s account.
The hardest part about the job was the workload and the equipment we used, we were a customer service team but as time passed the company shut down many of the other department and passed their work to us and did not raise the pay for the position even though the workload was 3 times higher than when we started. The computer we used were outdated and often froze in the middle of a conversation with the customer, this did not help with the work we had to do on a daily basis.
The most enjoyable part of the job was coming in every day to a great environment with the co-workers, everyone helped each other when needed.
Customer Service Representative (Former Employee) – Cornwall, Ontario – September 30, 2015
I have worked for the company almost 2 yrs ago. The management was not supportive unless you were part of the group. I personally had great reviews with customer service but the management tried their hardest for me to leave the company.
I learned to deal with customers in all aspects and found out that I do have Excellent Customer Service. Some of my co-workers I got along with.
The most enjoyable part of the job was to help the customers.
Working for Atelka was not a fun work place and the management was certainly not supportive.
Customer Service Agent (Current Employee) – Cornwall, ON – September 23, 2015
I work for an inbound call center. I love everything that my job requires of me. I don't mind working over a headset. I am very good at setting goals and attaining these personnel set goals. My job everyday is different as with inbound calls, every call is very different from the last. I get along with my coworkers, without usual job office conflicts. I come into work, log into my systems. Take calls as they come in. Deal with whatever that call requires of you at that time. The goal is to get the caller to hangup feeling a, "thank you", you have answers all my questions.
Customer service representative (Current Employee) – Montreal, QC – August 31, 2015
Here you'll meet some really nice and cool people who won't hesitate to help you if you have questions. They really show me what team spirit means. The job itself is challenging and you can learn something new everyday. However, the management is pretty awful. We hardly feel appreciated. Staff turnover is extremely high. The team leaders are cool, but the higher-ups don't really care about us. The training isn't particularly helpful due to the lack of support from the client company. We didn't have access to one of the most important tools until we actually got on the floor. We all learned on the fly. We had to. The worst aspect is the schedule. When we were hired, we were told that at least we would have either Saturday or Sunday off every week. LIES. Never had a weekend off during the months on the floor. They were supposed to put up our schedules two weeks in advance. In reality, they are only able to post our schedules on time maybe half of the times. And they'll change your schedule last minute without notifying you, and expect you to follow the new one. Even if the schedules stay unchanged, you most likely won't have two days off in a row and you won't have the same days off every week. Shift trades are possible, but for some reason it takes them forever to complete, whereas I've seen it done in 10 minutes if you push a little. Proves that management is lazy and doesn't really care. Decent place to get some money to pay the bills. Not for long term work.
Customer Service Agent (Current Employee) – Montréal, QC – August 11, 2015
At work there are always new cases you need to search and find solution for which is the adventurous and fun part of this job. However, it would be great to have a better schedule since I mostly work in the evenings and at least every other weekend off.
At Atelka you feel the real meaning of teamwork :))
Very busy place to work, everyone is serious about their task. Colleagues are alway ready to give a hand when necessary. the administration is also welcoming and ready to listen to your problems if any.
customer service representetive (Former Employee) – montreal QC – July 3, 2015
My typical day at work would be spending time on the phone solving customers problems ,etc
I learned to multi tusk and ins and out of computer developed strong communication skills I created a strong friendships with everyone I worked with I get along with everyone from management to co-workers and cleaners everyone knows me The hardest part of my job is when there is not enough ours
Flexible time schedule as a parent my company always made sure to fit me on the schedule that will allow me to be on time at work and to care for my kid