Service à la clientèle (Current Employee), montreal qc – February 25, 2014
Cons: do not respect the schedule
was not a great palce to work the pay was decent but they did not respect the schedule changed it at any point in time, the supervisors were ok but the chairs were broke and the computers were not functional most of the time.
Customer Service Representative (Former Employee), Montréal, QC – February 19, 2014
I received in-bound calls from Clients of Bell Canada. I helped and assisted customers with their billing problems being in relation with their home phone, internet, or TV cable and I proposed better packages to clients according to their needs. Due to this job I enhanced my customer services, communications skills as well as perseverance.
Customer Service Representative (Former Employee), Montréal, QC – December 12, 2013
A typical day was to first look for an available desk where you would be working till the end of your shift.Making sure that everything is plugged and all applications have been started .The co-workers were very friendly and most of them were professionals before working there.There never used to be any conflict of decision between the employer and – more... empoyee.The hardest part of the job was to keep the customer from leaving to a different provider.The most enjoyable moments of the job was that you never had to do repetive things everyday,everyday is like a new day – less
Customer service (Former Employee), Fredericton – March 22, 2013
Pros: it pays most of what you worked, some times
Cons: everything else.
I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told – more... to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy management. – less
Customer Service Representative (Former Employee), Charlottetown PEI – March 19, 2013
Pros: comfortable work place
Cons: long hours
answered calls for different clients learned more computer skills management helpfull and flexable made many friends with co-workers when policies did not allow us to assit customer being on the phone with alot of nice people
Former CSR (Former Employee), New Brunswick – January 29, 2013
Cons: a lot
Worked at atelka for almost 3 years, typical week is showing up at work early about 20 minutes (unpaid), computer systems crashing at least two to three times a week and you always had to keep track of your time because if the system crashed they couldnt tell who was there and who wasnt half the time, lack of communication between supervisors-one supervisor – more... would tell you the procedure for one thing and you would do it that way and then another supervisor would tell you it was wrong, do the right things would be sent from other dpts and supervisors would accept them without investigating or listening to the call to see if it was justified or not, no leniency if you had dr appointments etc..i would never work for them again as a matter of fact my meds kept getting raised and finally my dr put me off work for them and i got unemployment.. – less
Is the perfect place to start your career in call centers.
Trainer (Current Employee), Montréal, QC – January 14, 2013
Pros: great opportunity to grow within the company.
There are many reasons why I am proud to work at Atelka. I have learned and grown personally and professionally by working for a company whose employees have a diverse background of cultures and knowledge,
Technical Support / Senior Escalations CSR (Former Employee), Saint John, NB – January 7, 2013
Cons: everything about it.
I would never work for a company such as this one ever again. The management was extremely poor, employees were not properly trained, tested or screened, and around 90% of them had no knowledge in the area they were hired for, and had no clue as to what to do for the first few months of taking calls. There was not enough senior support for the new hires. – more... The staff turnover rate was unlike anything I have ever witnessed. In order to get promoted you had to be "in" with the operations manager, among other people. Basically you were treated as a number, and nothing more. I could go on, but I digress. The site I worked in closed. It was a blessing in disguise. – less
Technical support Bell, montreal (Current Employee), Montréal, QC – November 10, 2012
Pros: my colleagues
Cons: agents who had a hard time understand simply instructions
Working for this company made to understand how others feel if i were put in their shoes. One of the thing that i like there was the training on how to control and shoe empathy towards others situations. I had to take a supervisor call for this client who was very frustrated because his home phone wasn't working and he had his mother's life line connected – more... to it.He called many times the technicians showed up but didn't resolve the issue. He needed his phone so badly because the hospital called to monitor her heart condition since she was at risk and he was out of the country to monitor her. He got frustrated because he couldn't reach and she either didn't have a way to reach her son. so i had to take the insults from him and kept my calm, showed empathy and calmed him down and taking the situation in my hands. i did make sure a technician went there repaired the line and he finally got the services he pays for . At the end everyone was happy I gave the client good services and he finally could talk to his mom and all was fine. – less
Technical Support Analyst (Current Employee), Charlottetown, PE – August 3, 2012
Pros: 2 breaks 15 minutes each paid, then an unpaid lunch 30 minutes.
Cons: poor atmosphere
A typical day at work would involve coming in 15-30 minutes early to make sure I had a computer and got logged in on time. Then I would plug in my headset and take technical support calls in 2 hour intervals for about 8-10 hours a day. The management was run by a company in Ontario which was then running through the internet provider in the USA, so – more... things were a little unclear and unorganized. It was difficult to get anything looked at in time, if at all, and the training was not very effective either. These problems made adapting to the job very difficult for the first couple of weeks but eventually you got the hang of it. The most difficult part was the initial few weeks, and the irate customers, as we were tech support so when people got angry we couldnt really do much and had to try to fix their problem or send them to customer service, or a supervisor if they asked. The most enjoyable part of the job was meeting so many different types of people over the phone. – less