Find companies:
Atelka
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
76 reviews

Atelka Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If I could rate any lower, I would
Technical Support agent (Former Employee), Montréal, QCOctober 14, 2014
Pros: downtown location
Cons: high pressure, poor renumeration
This was absolutely the worst company I have ever worked for. The temperature in the office was hot in the summer and cold in the winter.

The training and experience was proprietary and not very useful in a transferrable sense.

I made the mistake of taking the job as an entry, point but was too burned out from the high pressure to ever look for another – more... job. They nickel and dime and make you pay for company bbqs or the christmas party.

There's got to be a better place to work, keep on looking folks. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
it is a good company to start with as a new commer to Canada or a first job...
TECHNICAL SUPPORT AGENT (Former Employee), March, ONOctober 13, 2014
it is all about business.
I worked there for the first 3 months in Canada. I was transfered with no options to a totally different department from inbound Customer service, I was supposed to do outbound sales aquisitions. wasn't my thing. So I had to leave. Overall, it wasn't very bad , but it wasn't the best experience either. wouldn't go back.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great people and environement
officer customer agent (Former Employee), Saint-Antoine, QCAugust 25, 2014
i improve my english
my co-wokers were amazing
and its was a fun place to work
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Professional Workplace
Customer Service Representative (Current Employee), Cornwall, ONAugust 11, 2014
Pros: working on the computer
Cons: salary
Working at Atelka was a great experience for me. I was able to move up quickly. The people I work with and for are fantastic and very understanding. The hardest part of my job is making sure I satisfy all clients. The most enjoyable part of my job is talking to different people every day and making their lives a little bit easier.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good hours, bad job.
Customer Service Representative (Former Employee), Charlottetown, PEMay 28, 2014
Working customer service over the phone for a mobile company is just asking to be talked down to. Other then getting talked to very badly every shift it wasn't too bad for a temporary job.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun to speak with people through phones.
Agent bilingue service à la clientèle (Former Employee), Montréal, QCMay 26, 2014
Pros: good environments
Cons: too much calls
Here you must listen and understand well to the client so as to answer correctly. you face discussion with many persons with their problems concerning bill, service, internet connection and defect on their phones. you have to fix them yourself or transfer to other section.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Unnecessary amount of strictness
Customer Service Representative (Former Employee), Fredericton, NBMay 21, 2014
Pros: friendly environment, helpful staff.
Cons: long unsteady work hours, bad computers.
Over-all, a decent place to work. Employees were very friendly, Managers (mostly) knew what they were doing. I felt it went a little over the top with the policies regarding personal items. No hats or mittens at the desks, no coats on the chairs, no bags (grocery bags, back packs, etc) near, or under desks. And with no large space to place said items – more... (very small lockers) It could make it a bit of a challenge to have any privacy, as some items needed to be left out. Great deal of the computers were recycled, and as such, programs that were a necessity to doing the job, did not always work, or would crash out in the middle of helping a customer. With a limited amount of computers, it meant you would need to get there about 30-45 minutes early, to find a computer some-days. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Sarnia Ontario
Customer care (Former Employee), Sarnia OnMay 6, 2014
Cons: lies from second you sign up
Forced us to show up 15-20 minutes early to log in - unpaid - or it would look bad on our Training Stats - told not having any pressure to sell products then beat over the head with selling products - lose 15 minutes pay if use the washroom on shift - and only paid 7 and half hrs a day - computers are garbage constantly rebooting and training program – more... is utter nonsense - best to avoid – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good environnement
Technician Support (Former Employee), Bathurst, NBApril 22, 2014
We were helping people with the satelite services and making sale for certain channel.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive fun work place
Agent au service à la clientèle (Former Employee), Montreal, QCMarch 17, 2014
Answering inbound calls directly from clients regarding anything from billing to account and products.
It was My first call center job, i'v learn to adapt to that environment and got introduce to the customer service field.
Management was Ok.
I'v met some really interesting co-workers at the time and it was fun to interact with them. It was a very friendly – more... environment. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
work shift
employee (Current Employee), CharlottetownMarch 13, 2014
I am working from 5 pm to 1 am, which is really a challenging one, but I learned lot ( how to control my self, dealing with different time zone..).
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
summary
Customer service rep (Former Employee), Charlottetown, PEMarch 10, 2014
-most enjoyable part was the people I worked with
-hardest part of the job was dealing with customers
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
atelka
Service à la clientèle (Current Employee), montreal qcFebruary 25, 2014
Pros: non
Cons: do not respect the schedule
was not a great palce to work the pay was decent but they did not respect the schedule changed it at any point in time, the supervisors were ok but the chairs were broke and the computers were not functional most of the time.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A customer service company
Customer Service Representative (Former Employee), Montréal, QCFebruary 19, 2014
I received in-bound calls from Clients of Bell Canada. I helped and assisted customers with their billing problems being in relation with their home phone, internet, or TV cable and I proposed better packages to clients according to their needs. Due to this job I enhanced my customer services, communications skills as well as perseverance.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
borring
Agent de service à la clientèle (Former Employee), Montréal, QCFebruary 11, 2014
It wasn't what I was looking for . the salary was bad and was working till mid night.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Experience
Customer Service Representative (Former Employee), Montréal, QCDecember 12, 2013
A typical day was to first look for an available desk where you would be working till the end of your shift.Making sure that everything is plugged and all applications have been started .The co-workers were very friendly and most of them were professionals before working there.There never used to be any conflict of decision between the employer and – more... empoyee.The hardest part of the job was to keep the customer from leaving to a different provider.The most enjoyable moments of the job was that you never had to do repetive things everyday,everyday is like a new day – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Poor company that went under
Tele Representative (Former Employee), Saint John, NBAugust 23, 2013
Not a good company to work for, you can get written up for going to a doctors appointment. And that is no joke, I had to get Canadian human rights act on my side to keep my job.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call Center
Technical Support Representative (TSR) (Former Employee), Saint John, NBAugust 6, 2013
It was a very layed back and slow environment, with no room to progress. It was a dead end job
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
poor place to work
csr for fido (Current Employee), frederictonJune 27, 2013
Pros: get paid
Cons: would not follow leaders accross the street on a green light
work here as last resort. computers are old, alot of parts do not work and any kind of participation in organised activities is nonexistant.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very boring and stressful. Management not very understanding.
Customer Service Representative (Current Employee), Fredericton, NBJune 25, 2013
Pros: full time work, friendly co-workers.
Cons: very long hours, late/early morning. only 30 min break for a 9 hour shift. they do not pay you properly.
I would go to work sit at a computer, if i could find one that worked. Get my systems loaded which would take 10-20 min. Then i would start taking calls.

I learned a lot about cell phone and how to do tricks on computers.

Management is not very understanding, they do not trust what you say.

Co-workers are what get me through everyday.

The hardest – more... part is that it is so stressful and ridiculous at times.

The most enjoyable part is satisfying customers and making their day for going that extra step for them. – less

1 2 3 4