Customer Service Representative (Former Employee) – Sarnia, ON – 15 August 2017
job is horrible, the management doesn't help you with anything, id highly suggest looking elsewhere for employment if you want to keeo your sanity, I was denied bereavement because I wasn't there or 90 days, they denied my attempt to go to a funeral in Quebec because I didn't have any documentation, you need a doctors not for each individual leave early or sick day. the co workers are great but overall the work environment is not worth your time and effort.
Customer service rep (Former Employee) – Cornwall, ON – 15 August 2017
when i started at atelka i was nervous but the TL's there are amazing and make it worth while, i loved working there. the hardest part about working there is some of the customers you deal with other then that, its a great place to work over all and i would definitely work there again. The people there are so much fun and easy to get along with, you learn so much about certain computer software and you learn how to cope in different circumstances and situations.
Bon ambiance de travail mais salaire beaucoup trop bas
Back office (Former Employee) – St-jean-sur-richelieu – 5 August 2017
Les collègues sont agréables et beaucoup d'activités sont organisées. Cependant, le salaire est minable pour les tâches demandées. Le personnel change beaucoup car les gens ne restent pas à long terme, souvent, il s'agit d'un emploi temporaire.
Customer Service Representative (Former Employee) – Cornwall, ON – 2 August 2017
The Management at Atelka is very nice and accommodating, the job itself is difficult as we have no authority to actually help the customer, we take their complaints and send it off to Canada Post who then helps them so we get yelled at a lot. I would not recommend this job to anyone as the pay is low, the raises are low and the job itself comes home with you.
Customer Service Representative (Current Employee) – Sarnia, ON – 26 July 2017
I have nothing good to say about my time working at atelka. I really don't feel that my time spent filling this out would make anykind of impact so I will leave it with saying thati would not recccomend working at atleka to anyone that I like and that I would not work at atelka again.
Service à la clientèle (par téléphone) (Former Employee) – Saint-Jérôme, QC – 19 July 2017
Nous prenons des appel tout la journée nous devons répondre au besoin du client tout en respectant le temps passer avec le client le temps que l'on mets le clients en attente la sauvegarde et les ventes
J'ai beaucoup appris sur le coté humain des gens et mon sens de l'écoute ses grandement amélioré
Le plus dure dans se travail ses de se faire sentir comme un Object et même humilié par les superviseur ou les gestionnaire
Le plus agréable dans mon travail a toujours étais de parler et aider mes clients
Customer Service Representative (Former Employee) – Charlottetown, PE – 27 June 2017
This job has great benefits ( medical, dental and optical) however the hours were horrible. Working from 4 PM until 1 AM are not good hours because not only does it throw your sleep schedule out of alignment you send your days sleeping so you can't get anything else done.
Fair pay, caring leadership, and strong drive for business success
Team Leader (Current Employee) – Sarnia, ON – 23 June 2017
The Sarnia ON site is one that I am proud to be a part of.
The senior managers genuinely care about the staff and try to spread that feeling around. Brainstorming sessions are had every so often, with a focus on how to improve the frontline experience and encourage a better working atmosphere.
Team Leaders put a ton of effort into encouraging, developing and supporting the staff, while balancing the needs of the clients.
Many people have built long lasting friendships with their peers that will transcend beyond their positions with us. And, even if they're not "besties", most show respect for each other.
If you put the effort into being professional and respectful, and come to work when scheduled, you will have a positive experience with this team.
We've also been recently acquired by TeleTech, which is very exciting!
2 lunch rooms with great amenities, multiple restrooms, on-site cafeteria for hot food, caring leadership team, part of the TeleTech family
Aging equipment and IT infrastructure, callers can be very challenging to handle, location is a bit far out so transportation could be problematic for some.
Inbound Call Representative (Former Employee) – Sarnia, ON – 16 June 2017
The coworkers were amazing to work with and helpful if you needed the help. The hardest part of the job was dealing with angry customers and not baing bale to help them properly. also not havin enough training to do the job expected