Customer service (Former Employee) – Fredericton – 22 March 2013
I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy management.
Représentante des ventes au service à la clientèle (Former Employee) – Montréal, QC – 4 September 2017
the spirit amongst the workers was good and we were always there to support one another. The big challenge was no humanity . it was all about money and just money. No consideration for parental schedules or students. Really hope the situation has changed.
Customer Service Representative (Current Employee) – Montreal – 23 August 2017
I do not recommend this company. maybe just a step but do not stay here longer. If you can find some other call center that pays more, go for it rather this company who gives a S*** on paying their employees pennies
good people and co workers especially the TL's taking care of you
super low compensation and no advancements. benefits getting lower each year
Customer Service Representative (Former Employee) – Sarnia, ON – 15 August 2017
job is horrible, the management doesn't help you with anything, id highly suggest looking elsewhere for employment if you want to keeo your sanity, I was denied bereavement because I wasn't there or 90 days, they denied my attempt to go to a funeral in Quebec because I didn't have any documentation, you need a doctors not for each individual leave early or sick day. the co workers are great but overall the work environment is not worth your time and effort.
Customer service rep (Former Employee) – Cornwall, ON – 15 August 2017
when i started at atelka i was nervous but the TL's there are amazing and make it worth while, i loved working there. the hardest part about working there is some of the customers you deal with other then that, its a great place to work over all and i would definitely work there again. The people there are so much fun and easy to get along with, you learn so much about certain computer software and you learn how to cope in different circumstances and situations.
Bon ambiance de travail mais salaire beaucoup trop bas
Back office (Former Employee) – St-jean-sur-richelieu – 5 August 2017
Les collègues sont agréables et beaucoup d'activités sont organisées. Cependant, le salaire est minable pour les tâches demandées. Le personnel change beaucoup car les gens ne restent pas à long terme, souvent, il s'agit d'un emploi temporaire.
Customer Service Representative (Former Employee) – Cornwall, ON – 2 August 2017
The Management at Atelka is very nice and accommodating, the job itself is difficult as we have no authority to actually help the customer, we take their complaints and send it off to Canada Post who then helps them so we get yelled at a lot. I would not recommend this job to anyone as the pay is low, the raises are low and the job itself comes home with you.
Customer Service Representative (Current Employee) – Sarnia, ON – 26 July 2017
I have nothing good to say about my time working at atelka. I really don't feel that my time spent filling this out would make anykind of impact so I will leave it with saying thati would not recccomend working at atleka to anyone that I like and that I would not work at atelka again.
Service à la clientèle (par téléphone) (Former Employee) – Saint-Jérôme, QC – 19 July 2017
Nous prenons des appel tout la journée nous devons répondre au besoin du client tout en respectant le temps passer avec le client le temps que l'on mets le clients en attente la sauvegarde et les ventes
J'ai beaucoup appris sur le coté humain des gens et mon sens de l'écoute ses grandement amélioré
Le plus dure dans se travail ses de se faire sentir comme un Object et même humilié par les superviseur ou les gestionnaire
Le plus agréable dans mon travail a toujours étais de parler et aider mes clients