Atelka Employee Reviews

Found 213 reviews matching the search
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No job security!!! Keep this in mind
Customer Service Representative (Former Employee) –  Sarnia, ON15 January 2017
There is always recruitment going on. There is more presseure on you to get positive NPS score. But it's very hard to get positive NPS with giving credit to customer. If you don't get positive NPS for two moths you are fired that's for sure.
The NPS is not in your hand it depends on customer. My stats was awesome. I was always in top three team member list. But they don't appreciate it.

Very very rude people sitting in the power position. Team leaders are great.

Again no Job Securtiy here !!!!!
Pros
Great team leaders
Cons
No Job Security, rude people have power
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An active place to work at and has a high demand enviroment
CSR-Customer Service Rep (Former Employee) –  Sarnia, ON12 January 2017
The office was nicely set up with lockers for long term use and day use. Bad experience overall. Wouldn't work for them again. I didn't like the way floor supervisors wouldn't take there roles respectfully and slacked at a lot of there general aspects which leads to unsatisfactory leadership for there peers. I wouldn't recommend this job unless stress is a good thing to you.
Pros
None
Cons
Long Hours, Benifits Lack, Stressful Enviroment, Leaders couldn't lead or take there jobs seriously
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Not good
Customer Service (Former Employee) –  Sarnia, ON3 January 2017
The 'actual' job on the phones is good. The production manager and a few East Indian leads are fantastic people! They treat you like human beings.
Some of the people chosen for leads, training, and quality are immature, unprofessional, uneducated, disrespectful, and treat you less than a human. The quality leader has temper tantrums and has fits when she is pressured by work needing to be done. The trainer we had didn't know how to train people and was continually telling us his life problems (unprofessional). He also discriminated against many races.
There are also escorts working there.
They want you to be flexible, but they won't be flexible for you!
Pros
Customers
Cons
A lot
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not so great
CSR/Retention Agent (Former Employee) –  Fredericton, NB21 December 2016
this company is horrible to work for computers never work you have to be to work half hour early everyday just to logg in...the staff are rude and constantly fight and argue on the floor and they absoutely hate to take supervisor calls....they posted its 15 a hour starting out but thats another lie..u start at 11 and depending on you statts on the floor you could make more but its not that easy beleive me.......and its not fido thats the problem its atelka in fredericton nb thats the problem
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don't do it!
CSR - Customer Service Representative (former) (Former Employee) –  Fredericton, NB14 December 2016
15$/hr isn't true. It's misdirection. Your base salary is 11$/hr (almost minimum wage) some people do get promoted but only if they like you. If they don't like you you're passed regardless of qualifications. The work itself is easy but the environment is hostile. There is a vast amount of deception and backstabbing between management and employees.
It's also populated with a gross amount of incompetence.

If despite all of this you do go for it. Don't get sick. The management is 0% flexible on real life issues.
Cons
bad pay, poor management, toxic
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it is border-lining health regulations.
Customer Service Representative (Former Employee) –  Fredericton, NB6 December 2016
my personal experience with Atelka is ok as i enjoyed the work i did for them; the leadership didnt seem to be all that motivated to assist you when you need help. as for the health issue a employee had Mold from the ceiling fall into his mouth while on the job and was fired for saying he was going to report it.
Pros
the work is extreamly easy
Cons
they're not too helpful when you need it.
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They do not honour your workplace rights.
Sales Representative (Former Employee) –  Sarnia, ON16 February 2017
Terrible management, never give you your shifts on time and if there is any reason to terminate they will claim its for attendance so they dont have to pay severance.
Expect you to know everything
Pros
Can sit on calls without managment noticing
Cons
They dont honour your workplace rights
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Productive and busy
Customer Service Representative (Current Employee) –  Sarnia, ON8 November 2016
While working at Atelka we were provided with the knowledge required to do the majority of the job. Some of the training environments didn't work so made the on the floor experience somewhat frustrating. It was nice making more than minimum wage but the hours were not flexible whatsoever.
Pros
more than minimum wage
Cons
Non flexible hours
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Would not recomend anyone to work hear
Customer service Representative (Former Employee) –  Sarnia, ON9 February 2017
Very poor management with little or no care for the assets that had sitting on the sales floor, I left because of poor management and they would disclose personal info to others on the sales floor from management
Pros
none
Cons
poor management
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overall pretty good for a call centre
Customer Care Agent (Former Employee) –  Sarnia, ON2 February 2017
about what you would expect from a call centre. management does not always communicate well with the floor or upper management. coworkers and customers were pretty good. everyone helps each other when needed.
Pros
good coworkers
Cons
upper management
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good hours
CUSTOMER SERVICE (Former Employee) –  Cornwall, ON14 March 2017
Many Hours, and good co-workers to work with. The co-workers are such awesome people , and are like a another family. The co-workers are much like another little family, they always have your back.
Pros
good co-workers, easy job
Cons
angry customers
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fun
Incoming Call Agent (Former Employee) –  Saint John, NB24 February 2017
Atelka was a great place to work where they made their Reps feel valued and excelled at what they did. I looked forward to walking in the door each day because you never knew what to expect.
Pros
great agents, wonderful support
Cons
to few hours
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No time off
Customer Service Representative (Current Employee) –  Sarnia, ON20 March 2017
Overall the company work balance is not the best. There was no time to have a life outside work and they were not very accommodating/helpful in trying to find a solution
Pros
Good hour pay
Cons
Long hours
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Fun and friendly place to work
Customer Service Representative (Former Employee) –  Fredericton, NB5 September 2016
A good place to work which helps personal development e.g it improves verbal communication.
Management is very easy to work with and also very understanding. Hardest part of the job was dealing with impatient and rude customers.
Overall it was a good learning experience and I was able to make some very good friends in the process.
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serious and sociable
Customer Service Agent (Current Employee) –  Montréal, QC12 October 2016
Serious, hardworking, reliable, responsible, punctual,
loyal, sociable, easy to talk to, motivated, patient, ability to
adapt schedule according to priorities, ability to manage
several projects at once, strong ability to take initiative and
work under pressure, dynamic and outgoing personality,
good oral and writing skills, like to work in a team
environment, capable in undertaking tasks on my own,
always willing and fast learner, creative and keeps in
touch with new additions to the industry, excellent
communicator both in English and French, talent for
identifying customer needs, demonstrated ability to gain
customer trust and provide exceptional follow-up, leading
to increased repeat and referral business, expertise in
resolving escalated customer service issues, concerned
with quality, able to get along well with co-workers,
positive attitude and optimistic with a pleasant personality
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Scam for people just arrived in the country
Service à la clientèle (Former Employee) –  Montréal, QC9 October 2016
Great experience to test your patience. Supervisor are rude and don't expect help from them it will never appened.You have a kid don't go there you'll never be there for them because of your schedule. No benefit and no respect for the employee's.
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Good place for first job
Customer Service Representative (Former Employee) –  Montréal, QC4 November 2016
It's easy to get hired even with no work experience. The people are great, but the way it's run not so much. Promotions are done by affinity rather than merit which often leads to frustrations amongst the agents.
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Good Job
Customer service representative (Former Employee) –  Sarnia, ON26 October 2016
I liked working at Atelka. Inc. The management was very goal oriented and supportive. I learnt a lot from my co-workers and also mentored new people, Such work environment is always good
Pros
Incentives, Free Pizza
Cons
Long Hours
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It is a call center.
Customer Service Rep (Current Employee) –  Fredericton, NB23 January 2017
Atelka has great co-workers and support team. My team leader is very helpful. If it wasn't so far away from my home it would make working there easier.
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Review
Sales Rep (Current Employee) –  Sarnia, ON28 February 2017
This job in my opinion is not the worst job ever but it is not a career job. Management does very little to help agents and the training is a big waste of resources
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Overall rating

3.2
Based on 216 reviews
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Ratings by category

Work/Life Balance
3.0
Salary/Benefits
2.8
Job Security/Advancement
2.8
Management
2.9
Culture
3.0
64%

CEO Approval

Based on 67 ratings
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