Customer Service Representative (Former Employee) – Montréal, QC – 12 December 2013
A typical day was to first look for an available desk where you would be working till the end of your shift.Making sure that everything is plugged and all applications have been started .The co-workers were very friendly and most of them were professionals before working there.There never used to be any conflict of decision between the employer and empoyee.The hardest part of the job was to keep the customer from leaving to a different provider.The most enjoyable moments of the job was that you never had to do repetive things everyday,everyday is like a new day
Call Centre Representative (Former Employee) – Sarnia, ON – 2 May 2017
throughout my time working it was ok. training was fun, on the floor was hard but sometimes nice, as for management listening it didn't happpen. i felt unheard, i felt like i was being bullied by not only other staff members at the same level as me but as well as members higher up as well. although atelka is a "friendly" environment it is not the most understanding or helpful place. employers should make their employees feel safe and listend to when discussing his/her issues. i did not feel safe nor heard when brought forwards concerns or issues within the work place. I felt attacked and ignored.
Onsite IT (Current Employee) – Sarnia, ON – 25 April 2017
Atelka is an average call centre. They are unexceptional in their approach. The salary is minimal for the position. My management team, who are in head office in Montreal 99% of the time, is well equipped and I respect them greatly. Operations is far too politically motivated. A recurring issue in any company of this size
Customer Service Representative (Former Employee) – Cornwall, ON – 25 April 2017
Working for Atelka clearly sucks for the abuse you're getting from the customers (Bell Canada) their not paying enough for this abuse. The only way that could've been a better place is that Atelka and Bell Canada clear some rotten apples mainly the incompetence and lying S.O.Bs from the sales department.
CSR - Customer Service Representative (Current Employee) – Sarnia, ON – 18 April 2017
love working there and learned a lot from there. i had great experience in production, enjoyed taking calls of the customers and some times i felt very bad when customers are yelling on me but this is my job to help them. i tried to make every customer happy and end the call with smile.
Good opportunity to advance customer service skills
Customer Service Representative (Former Employee) – Fredericton, NB – 17 April 2017
Train yourself. Practice on your own. Do you want to be promoted? You're going to have to practice in your own spare time. Spend time learning how to use the device that you're providing support. Go to the device's website and study hard!
Customer Service Representative (Former Employee) – Charlottetown, PE – 27 March 2017
Do not join this company at all; they do not respect their employee; they forcefully make you leave on your regular shift if they do not need you. Management and team leader are worsts; they can not have idea who is working how many hours; and once they know there are no more hours available and you are doing evening shift; they make you to leave early on regular shift. They set up shifts and once you starts work; within one hour starts asking to leve early; even your team leader can not support you. They just force every employee to achieve all targets but when it comes to appreciation and employee respect, they are ridiculous. They just waste employee's time and peace of mind. Working in atelka is the worst experience of my life. I felt atelka does not care about employee.
They are paying for only your work. They force you to achieve high targets; compensation - nothing.
Agent (Current Employee) – Cornwall, ON – 27 March 2017
i'd really enjoy the job customer services and dealing pleasure for me to help people who are in problem to give them a good news and the solution of there problems and satisfactory conversation together about their problems to hear very care fully and give them a good solutions
Customer Service Representative (Former Employee) – Sarnia, ON – 24 March 2017
Effectively communicates expectations Excels in facilitating group discussions Keeps meetings action oriented by [task] Effectively communicates upward, downward, and laterally Enforces company policies and values without creating negative reactions
Call Center Agent (Former Employee) – Fredericton, NB – 21 March 2017
Pros - Nice multi-cultural environment. - Easy to get hired. - Understanding management. - Some opportunities to grow inside the company.
Cons - Training is long, but it still misses a lot of information, and some of the tools that you are going to use on a daily basis on the floor are not available from the training environment, so you will have to learn a lot of important stuff once you hit the floor. - Technology is not one of Atelka's strongest points. You will use old computers on the floor, you will face sound issues, connection issues, and if you are "the lucky one" on evening shifts you will get all the calls while the other agents can chill, because the system just works like that.
- Salaries are not very attractive, but that's the industry standard.
Advice to Management - Improve the training. - Improve the IT department. Advice to Management - Improve the training. - Improve the IT department.
Customer Service Representative (Current Employee) – Sarnia, ON – 14 March 2017
Always something is special in work and its always fun to work in that environment and the work was never a stress.There was a set target in daily work and the people around are friendly and helpful. I learned how to control different kind of customers. improved my selling skill by selling rogers services such as internet, television, home phone services, cellular services.
The hardest part of the job is to the policies was changing everyday and as a part time student it was really hard to get to know what are the changes which took place.
There was always a different way of appreciation given for all the achievements which was achieved, such as different kind of goodies from HBO, Texture, Spotify, Netflix, etc.