Atelka Employee Reviews

Found 194 reviews matching the search
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Productive and busy
Customer Service Representative (Current Employee) –  Sarnia, ON8 November 2016
While working at Atelka we were provided with the knowledge required to do the majority of the job. Some of the training environments didn't work so made the on the floor experience somewhat frustrating. It was nice making more than minimum wage but the hours were not flexible whatsoever.
Pros
more than minimum wage
Cons
Non flexible hours
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Good place for first job
Customer Service Representative (Former Employee) –  Montréal, QC4 November 2016
It's easy to get hired even with no work experience. The people are great, but the way it's run not so much. Promotions are done by affinity rather than merit which often leads to frustrations amongst the agents.
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very nice
Customer Service Representative (Former Employee) –  Fredericton, NB2 November 2016
It was very nice and friendly , with the customers being very receptive to the service and assistane being rendered on a daily basis.
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Very challenging work conditions
Customer Service Representative (Former Employee) –  Montréal-Est, QC28 October 2016
Most supervisors are not supportive. Coming to work is so stressful because of technical and resource related issues.
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Good Job
Customer service representative (Former Employee) –  Sarnia, ON26 October 2016
I liked working at Atelka. Inc. The management was very goal oriented and supportive. I learnt a lot from my co-workers and also mentored new people, Such work environment is always good
Pros
Incentives, Free Pizza
Cons
Long Hours
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serious and sociable
Customer Service Agent (Current Employee) –  Montréal, QC12 October 2016
Serious, hardworking, reliable, responsible, punctual,
loyal, sociable, easy to talk to, motivated, patient, ability to
adapt schedule according to priorities, ability to manage
several projects at once, strong ability to take initiative and
work under pressure, dynamic and outgoing personality,
good oral and writing skills, like to work in a team
environment, capable in undertaking tasks on my own,
always willing and fast learner, creative and keeps in
touch with new additions to the industry, excellent
communicator both in English and French, talent for
identifying customer needs, demonstrated ability to gain
customer trust and provide exceptional follow-up, leading
to increased repeat and referral business, expertise in
resolving escalated customer service issues, concerned
with quality, able to get along well with co-workers,
positive attitude and optimistic with a pleasant personality
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Toxic Management Team that leaks their stupidity into every corner of the organization
Customer Service Representative (Former Employee) –  Cornwall, ON12 October 2016
The only good thing about this job is the other you people you work with; that does not include the administration and management. Management and administration at atelka is some of the most shady and underhanded i have seen anywhere...worst than walmart. Management does not work with people's schedule in anyway shape or form; the management team don their friends with special privileges and better shifts. People who deserve to be promoted do not get promoted, again, it is only the friends of management. When there is an error in scheduling, rather than trying to make it right, management says thats nice its your problem now. The best thing is when you were told something and then management and admin keep passing you around saying its not there responsibility then after a month they completely close ranks and pretend things were never said. The salary is substandard (lets be real its minimum wage). The shifts are rather long: ten and a half hours at times. There are predetermined breaks and they will schedule you to go for your break like an hour and a half and then make you wait 4 hours for lunch: ABSOLUTELY RIDICULOUS. At the end of the day, companies use atelka so they can get cheap customer service work and not have to pay someone else an actually decent wage. Atelka is in the business of taking advantage of people and its sad but there is a market for that it would seem.
Pros
None
Cons
Too many to list.
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productivity and good working place
Agente téléconseiller (Current Employee) –  Montréal, QC11 October 2016
The management is ok
The tools given by Rogers is quite difficult many of my colleagues have already left.
...........................................
Pros
lunch
Cons
loong hours
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Scam for people just arrived in the country
Service à la clientèle (Former Employee) –  Montréal, QC9 October 2016
Great experience to test your patience. Supervisor are rude and don't expect help from them it will never appened.You have a kid don't go there you'll never be there for them because of your schedule. No benefit and no respect for the employee's.
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Fun and friendly place to work
Customer Service Representative (Former Employee) –  Fredericton, NB5 September 2016
A good place to work which helps personal development e.g it improves verbal communication.
Management is very easy to work with and also very understanding. Hardest part of the job was dealing with impatient and rude customers.
Overall it was a good learning experience and I was able to make some very good friends in the process.
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Great place to grow!
Recruiter (Current Employee) –  Cornwall, ON15 August 2016
I love my job at Atelka, there is lots of room for growth which I love! Also a great managerial team to work with! Great environment I've learned a lot in my time here!
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Not good
Sales Representative (Former Employee) –  Sarnia, ON3 August 2016
Management makes it as easy as possible for the donks and hard for people trying to do well. That is all. This is more than 20 words.
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Great learning experience
Customer Care Agent (Former Employee) –  Montréal, QC1 August 2016
The learning experience at atelka was amazing. Even to this day im still using the skills i leaned at this job. The skills spread out ion a lot of areas.
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Positive Upbeat place to work
Customer Service Representative (Former Employee) –  Fredericton, NB27 July 2016
The place is positive and upbeat to work at and has very friendly staff. There is also plenty of potential and opportunity for growth and moving up within the company.
Pros
Friendly Colleges
Cons
Lack of Knowledge Training
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Not Fun
Customer Service Representative (Former Employee) –  Sarnia, ON11 July 2016
Was a very stressful environment. Trainers did not seem very well informed. Needs more hands on training. Needs training to be better organized.
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Good to gain experience
Corporate Trainer, Rogers wireless campaigns (Current Employee) –  Montréal, QC27 June 2016
This is the nature of third party call centers, the benefits and salary is really low. However there is always room to advance in your career. Atelka offers you the opportunity of experiencing.
Pros
Advancement opportunity
Cons
Low Salary
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Fun place to work for a short term
Customer Services Representative (Current Employee) –  Sarnia, ON27 June 2016
Fun place to work for a short term. Decent pay but improper timings. Great management. Good start to gain a Canadian experience.
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worst place to work
Team Leader (Former Employee) –  Montréal, QC22 June 2016
Atelka is a stressful place, they pay you nothing, they do not respect their employees.
they lay off people easily.
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Great Colleagues
Conseiller service à la clientèle (Current Employee) –  Montréal, QC19 June 2016
The colleagues are greate but there is a great management problem within the company and I think is the main reason of the personal turnover
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Adaption on a daily basis
Team Leader (Former Employee) –  Fredericton, NB14 June 2016
This company is a fun place to work, while developing your skills both personally and professionally.

Management team is one of a kind! Professional, helpful, FUN and is willing to make the company number 1!

They value their management team and spend the time to help you adapt and strive for you top use your full professional potential.

Great company to work for. Would definitely go back if they moved out west.
Pros
Fun
Cons
Long Hours
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Overall rating

3.2
Based on 197 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
2.8
Job Security/Advancement
2.9
Management
2.9
Culture
3.1