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Atelka
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96 reviews

Atelka Canada Employee Reviews

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Decent stability but lack of support
Représentant bilingue du service à la clientèle (Former Employee), MontrealFebruary 19, 2015
Pros: no sales objectives
Cons: total lack of support, low salary, demotivating
The work environment was hectic (which is fine), but it was coupled with a total lack of support from the management. The salary was horrible and there was seemingly no opportunities for advancement. The company is also known for having a very high employee turnover, and is often seen by some graduate as the last resort when jobless.
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Very busy environment
Supervisor (Former Employee), Montréal, QCFebruary 10, 2015
Pros: able to help with problems, provided more customer service skills
Cons: the angry customers
I would start off my day by answering calls, I had to handle customers with bills questions to inquiring on new services. Even giving credits and disconnecting services. I learned how to deal with different people and their emotions and how t eliminate a situation before it escalated and still keep a friendly manner! The management was on a only if you have questions basis, so we didn't not communicate unless we were having a team meeting. Everyone around were busy taking calls all day so there would barely be time to communicate with co workers, I did enjoy help customers with their issues a happy customer makes a happy day!! The hardest part was the calls never stopped
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good environment, good people
Full time Team Leader/ Supervisor for Fido csr (Former Employee), Montreal, QcFebruary 3, 2015
Pros: 50% off our cell phone with fido
Cons: overtime not payed
Good environment with good co-workers easy to get along with .
Good experience with a lot of knowledge and a lot of work in little time.
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n/a
Technical Inbound Customer Representative (Former Employee), Montréal, QCJanuary 12, 2015
I have gained from a number of employments many skills that
will make me an asset to any organization. My experience as an information system analyst linked with my bachelor’s degrees in Applied and Actuarial Mathematics, and the successful completion of two SOA exams (P and FM) will provide all the necessary qualifications for my job as actuary.
I developed a wide range of skills that will be useful . They gave me the opportunity to strengthen my interpersonal and organizational skills and time management. I also have experience in working effectively under pressure.
• I am hard working and highly motivated
• I enjoy acquiring new skills, problem solving and I am a fast learner
• I am an excellent multitasker, with excellent organizational and a great time management skills
• I have developed the ability to communicate complex solutions and ideas in simple terms that most
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Good atmosphere. and fun
Agente/ conseillère de services à la clientèle (Former Employee), MontrealDecember 26, 2014
Nice place to work
Colleagues and management team helpful
Learned a lot in regards to customer service
Dealing with angry customers and still being able to resolve issue
Love dealing with people and providing customer satisfaction
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Customer Service -inbound
Customer Service Representative, Inbound calls (Former Employee), Fredericton, NBNovember 18, 2014
This is an entry level job, not much opportunity for advancement and the turnover is extremely high. Good if your just looking to make a quick dollar. You can learn quite a bit about the telecommunications industry .The hardest part of the job is dealing with the systems they use to take calls/log hours....
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Enjoyed
Technical Support (Former Employee), CharlottetownNovember 17, 2014
Pros: all ways had plenty of hours
Cons: hard to get vacation time
I enjoyed my time working with this company, fun caring environment at time stressful but non the less a good place too work.
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Atelka
Customer Service Rep (Current Employee), cornwall onNovember 4, 2014
Pros: incentives
Answered inquiries and provide information on products by phone or email
Arranged for billing for services/products
Helped clients identify services/products that best suit their needs
Educated customers on how to fill out forms, use products ,pay bills ect..
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Good Place
Fido Customer Service Representative (Current Employee), Montréal, QCOctober 24, 2014
Learning Experience
Social Life at work
Customer service first hand.
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If I could rate any lower, I would
Technical Support agent (Former Employee), Montréal, QCOctober 14, 2014
Pros: downtown location
Cons: high pressure, poor renumeration
This was absolutely the worst company I have ever worked for. The temperature in the office was hot in the summer and cold in the winter.

The training and experience was proprietary and not very useful in a transferrable sense.

I made the mistake of taking the job as an entry, point but was too burned out from the high pressure to ever look for another job. They nickel and dime and make you pay for company bbqs or the christmas party.

There's got to be a better place to work, keep on looking folks.
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it is a good company to start with as a new commer to Canada or a first job...
TECHNICAL SUPPORT AGENT (Former Employee), March, ONOctober 13, 2014
it is all about business.
I worked there for the first 3 months in Canada. I was transfered with no options to a totally different department from inbound Customer service, I was supposed to do outbound sales aquisitions. wasn't my thing. So I had to leave. Overall, it wasn't very bad , but it wasn't the best experience either. wouldn't go back.
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great people and environement
officer customer agent (Former Employee), Saint-Antoine, QCAugust 25, 2014
i improve my english
my co-wokers were amazing
and its was a fun place to work
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Productive and Professional Workplace
Customer Service Representative (Current Employee), Cornwall, ONAugust 11, 2014
Pros: working on the computer
Cons: salary
Working at Atelka was a great experience for me. I was able to move up quickly. The people I work with and for are fantastic and very understanding. The hardest part of my job is making sure I satisfy all clients. The most enjoyable part of my job is talking to different people every day and making their lives a little bit easier.
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Good hours, bad job.
Customer Service Representative (Former Employee), Charlottetown, PEMay 28, 2014
Working customer service over the phone for a mobile company is just asking to be talked down to. Other then getting talked to very badly every shift it wasn't too bad for a temporary job.
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Fun to speak with people through phones.
Agent bilingue service à la clientèle (Former Employee), Montréal, QCMay 26, 2014
Pros: good environments
Cons: too much calls
Here you must listen and understand well to the client so as to answer correctly. you face discussion with many persons with their problems concerning bill, service, internet connection and defect on their phones. you have to fix them yourself or transfer to other section.
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Unnecessary amount of strictness
Customer Service Representative (Former Employee), Fredericton, NBMay 21, 2014
Pros: friendly environment, helpful staff.
Cons: long unsteady work hours, bad computers.
Over-all, a decent place to work. Employees were very friendly, Managers (mostly) knew what they were doing. I felt it went a little over the top with the policies regarding personal items. No hats or mittens at the desks, no coats on the chairs, no bags (grocery bags, back packs, etc) near, or under desks. And with no large space to place said items (very small lockers) It could make it a bit of a challenge to have any privacy, as some items needed to be left out. Great deal of the computers were recycled, and as such, programs that were a necessity to doing the job, did not always work, or would crash out in the middle of helping a customer. With a limited amount of computers, it meant you would need to get there about 30-45 minutes early, to find a computer some-days.
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Sarnia Ontario
Customer care (Former Employee), Sarnia OnMay 6, 2014
Cons: lies from second you sign up
Forced us to show up 15-20 minutes early to log in - unpaid - or it would look bad on our Training Stats - told not having any pressure to sell products then beat over the head with selling products - lose 15 minutes pay if use the washroom on shift - and only paid 7 and half hrs a day - computers are garbage constantly rebooting and training program is utter nonsense - best to avoid
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Good environnement
Technician Support (Former Employee), Bathurst, NBApril 22, 2014
We were helping people with the satelite services and making sale for certain channel.
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Productive fun work place
Agent au service à la clientèle (Former Employee), Montreal, QCMarch 17, 2014
Answering inbound calls directly from clients regarding anything from billing to account and products.
It was My first call center job, i'v learn to adapt to that environment and got introduce to the customer service field.
Management was Ok.
I'v met some really interesting co-workers at the time and it was fun to interact with them. It was a very friendly environment.
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work shift
employee (Current Employee), CharlottetownMarch 13, 2014
I am working from 5 pm to 1 am, which is really a challenging one, but I learned lot ( how to control my self, dealing with different time zone..).

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