Atelka Enterprise Inc. (“Atelka”), a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.
The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is one of the largest independent Canadian contact centres in the country and employs approximately 3,000 people across its eight sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island.
Atelka is majority owned by Kilmer Capital Partners, a leader in making private equity investments in mid-sized businesses undergoing periods of rapid growth, significant change or ownership transition. – less