Pros: monday-friday schedule, good hourly rate, and co-workers were great people.
Cons: no job stability. business was outsourced.
My daily tasks at this job were answering inbound calls from customers inquiring about their accounts, scheduling appointments, meter reads, billing info etc.
I have learned a lot about furnaces and meter reads. Which is quite interesting. As well as how the weather effects our usage.
Management were really good, always giving us coaching if we needed – more... it. We could always talk to them if we had concerns. They were very strict about the job and how we handled the calls which I think is good. They always make sure we were all giving 100% to the customers.
My co-workers were great. It was a small office so we all got along good.
The hardest part of the job was probably dealing with the irate customers and customers who didn't speak well on the phone.
The most enjoyable part of the job was interacting with the customers. Feeling appreciated by management. – less