It is a fun place to work and I just love my customers, there is nothing like making a cranky customer happy and even laugh and thank you.
Cons: longer business hours, leave no time to socialize with co-workers, as well as running short staffed.
I am currently working part time and will be looking at finding full time employment. I spend my day serving customers and filling their needs. I also periodically preview my customers profile to see there is anything that we can do help save them money and to see if there are any other services that would benefit them.
With ATB I learned that excellent customer service is key. I don't feel that ATB doesn't train the new employees about how important that customer service is. I see that with most new employees customer service is lacking and wish that upper management would provide the training that I had when I first started. I love working with a team and its great when we can reach goals as a team.
The hardest part of the job is keeping up with all the changes. Wish there was a better way to keep up to date, maybe more meetings going over major changes. We have longer hours that we are open to the public and there just isn't any time to have group meetings where we can throw ideas around.
The most enjoyable part of my job is my customers and getting to know them personally and have them thank me for selling them a service that they didn't even know about but if would help them and save them money or make money.