ONLINE/EFT SPECIALIST (Current Employee) – Calgary, AB – 22 June 2016
Really enjoying helping customer with their banking needs and also make banking easier for them. I learned ATB products, SAP system, and I always engage myself in continuous learning opportunities. At ATB, we always work together as a team and help each other in a friendly manner. The hardest part is when our customers share their personal and emotional stories over the phone. I listen to them and show empathy. ATB is a fun place to work because we treat our customers as a true friend, listen and provide solutions to their problems.
ITSD Server Infrastructure Internship Student (Former Employee) – Calgary, AB – 8 June 2016
I did my internship at ATB Financial and I must admit, the company really cares a lot about their employees. Every week there would practically be a new event at ATB offering food, prizes and exercising. In terms of work, nobody works individually; there is always a team that you report to. In addition, ATB takes a lot of realistic risks to come out on top on other banks. They always try to bend the rules a bit to get the customer's attention of why banking at ATB is a special, personal experience. Although I didn't get the development experience I wanted at ATB, the company really changed my way of thinking.
safe working environment and friendly, great employee benefits
Customer Service Representative (Current Employee) – Breton, AB – 9 May 2016
A day consists of challenging, yet satisfying work. Excellent customer service. Our management team is very helpful. I have never had a better team to work with. Not being able to do something for a customer is very difficult. Being able to say yes to customer is what we aim for. ATB Financial was rated 4th in the best place to work in Canada 2015/2016
Account Manager (Current Employee) – Sherwood Park, AB – 20 April 2016
ATB Financial has taught me how to make the most of every client opportunity and have the clients best interest at the forefront of my thoughts. Exceeding client expectations is what we do every single day.
Customer Service Specialist (Former Employee) – Calgary, AB – 24 March 2016
Going into work was always a struggle. On an average day you would take up to 60 calls. Over half of which were negative. I learned that patience is virtue. I learned that things will happen that I have no control over. I felt that the management team didn't have their employees backs. If you wanted anything it would have to be put through the union. My co workers felt the same. The hardest part of this job was getting up in the morning. You never knew what the day was going to hold. Smoke break was the most enjoyable part of my day.
Great work life balance with exceptional management and job culture.
Account Officer (Student Internship) (Former Employee) – Calgary, AB – 16 March 2016
Absolutely amazing bank to work for, with lots of room to advance. Management is very organized within the company, and most enjoyable part of the job was the exciting new opportunities I was presented with each day.
Portfolio Manager (Former Employee) – Edmonton, Alberta – 25 February 2016
The company employed an excellent Work Life Balance for the majority of the work force. This was dependent on the role you had. Their model of allowing individuals to work off site provided a great culture of allowing the individual to concentrate on thier work and to take care of their personal life.
The benefits were pretty good in the way that it was a Flexible Benefit package and a pension plan.
Work Life Balance, Table Tennis, Foosball
Senior and mid level Manager not understanding processes.
No support with other associates taking leads from you, no team work, no support within the branch
Customer Service (Former Employee) – Calgary, AB – 22 February 2016
No team work and no support within the branch Other associates take leads that don't belong to them Culture is negative and you can't even talk to your associates without them complaining Everything that I was told ATB was is not the same You are pretty much on your own Negative vibe in the branch Stressful everyday to perform when associates take your own leads ATB is not the place to be nor is it a top employer that supports their staff
Personal Relationship Manager (Former Employee) – Calgary, AB – 6 January 2016
Money was excellent, however, it wasn't comsistently rewarding good work ethic, instead of management being constructive in my last year there, I found it condesending and bullying in a sense. First two years were excellent with excellent management.