Personal Banking Specialist LVL (Current Employee) – Edmonton, AB – 22 September 2017
ATB is like a family and has excellent values. The culture is amazing as well as the staff. The hardest part is the push to sell under the guise of creating happiness. I loved helping people obtain their goals.
Personal Relationship Manager (Former Employee) – Edmonton, AB – 5 September 2017
ATB used to be a great place to work, but when they brought in new upper management, the old culture that they had, left and it was all about making money and not the customer. If you are looking for a high pressure sales organization, with very little reward, then ATB is for you. They did pay quite well, but when it came to bonuses, they found every way possible NOT to pay you. A typical day with ATB, is a lot of phone calls, and your best customer is always your next customer. Although they do preach about building string customer relationships, the reality is they only care about the next sale. Management only cares about making money, that trickles down from the CEO down to branch managers. They area great working class type, that really benefits from a banker that can give good advice.
Salary is above average for industry, culture is negative and abusive
Personal Banking Specialist (Former Employee) – Alberta – 13 July 2017
I worked at ATB for 5 years, Personal Banking Specialist, no support when training is requested, expected to do the job of 2 to 3 people without support and expected to be continuously interrupted and expected to perform with zero mistakes. Corporate is disillusioned when it comes to branch life. Highly demanding customers and management. Targets are impossible to reach.
CEO will hold your bonus hostage until enough people make noise.
Customer Service Representative (Current Employee) – Edmonton, AB – 28 June 2017
I love working for ATB - they are flexible, fun, and encourage advancement. They also have an amazing benefits package. Definitely a great company to work for - they look after their staff and staff is amazing.
Business Analyst (Former Employee) – Calgary, AB – 22 June 2017
The company cares about its employees' career and personal development. The leaders take the time to discuss the opportunity to discuss opportunities to advance skills and knowledge through currently available training.
Great workplace for people who are driven to achieve more
People & Culture - Learning Partner (Current Employee) – Calgary, AB – 4 June 2017
ATB is a great place to work, amazing culture and inspiring leaders. With the higher positions, you work long hours and your job is very demanding (I think this comes with any leading position) Great company to work for
Customer Service Representative (Former Employee) – Medicine Hat, AB – 4 June 2017
I held different positions during my time with ATB. I dealt with customers every day. I did deposits, balanced cash, learned about our products (credit cards/gic's/investments, etc) I started out in the call center working from my home. I then worked in branch in two locations. I worked the business wicket, and became the head cashier when I transferred to the second location. I was responsible for ordering the cash, loading the ATM machines, choosing the agenda for staff meetings, and preparing cash orders for several business clients daily.
Excellent work hours, nice wage, benefits and bonusses.
Standing on my feet in one position most of the day.
Relationship Manager (Former Employee) – Edmonton, AB – 7 May 2017
ATB doesn't fall short of its reputation of winning the best 50 employers of Alberta for the past few years. Reasonable sales pressure, target is manageable and the management genuinely cares about your personal development.
Relationship Manager (Former Employee) – Calgary, AB – 3 May 2017
Taking care of client needs for small business loans and deposits, as well as other services related to operating a business. Learned that "bankers hours" is a term that must have been created by a non-banker. Long extra hours required to complete the role and to be even moderately successful towards reaching required goals Went through several management changes and found personally believe that the "family culture" does not exist anymore. Associates are being treated as "a commodity". Personally it feels like job security has changed for associates. Job security does not seem to be there anymore. Training and advancement is separate (from job security) and is provided. Hardest part of the job was the extra time required to be successful. Most enjoyable part of the job was visiting with clients and hearing their stories and dreams and being able to provide them with assistance and guidance in obtaining same.
Networking with clients at event, Seeing the satisfaction of clients when you have successfully assisted with their needs, The providing of training and getting promoted.
Extra long hours needed to conplete the role, Feeling that they are not as "family oriented" towards associates as was in previous years
Assistant Branch Manager (Current Employee) – Calgary, AB – 23 March 2017
The organization allows us to be frontline decision makers to help us do what is right for Albertans. The leadership training provided by the company is very well thought out and done with intention. They are overall a great organization to work for.
Personal Banking Specialist (Former Employee) – Calgary, AB – 17 March 2017
horrible management, the managers all leave early and take a number of days off. Too many ridiculous one on one meetings where the managers go through your calls. On average you take 60 calls a day, the managers with their confused policies want you to never take your break even a minute late so your 'adherence ' doesnt get affected, iam not sure what they want do they want us to hang up on clients while on the phone. They want you to finish calls early and also have conversations with employees
Customer Service Representative (Former Employee) – Edmonton, AB – 7 March 2017
ATB helps achieve a great work and life balance. They have great online career training and development programs available to employees. ATB is closely involved and is highly committed to contributing to community events and also values its employees.
Program Manager (Former Employee) – Calgary, AB – 7 March 2017
ATB gave me a great insight into the Financial industry. I worked with great people and the team work was well promoted. A large number of changes have occured over the last few months and the focus became less importanat on process oriented proejcts.