ATB Financial Employer Reviews

Manager was a bean counter and had no idea how to motivate and deal with sales people. He had no idea how the technology worked when reviewing performance with you , was always late and just a miserable person to be around. He usually coaches you how to answer employee engagement surveys to boost his performance. Culture and morale was deteriorating – more... prior my departure. Too bad his bosses couldn't see how his tenure had brought morale down. – less

Great people, interesting work. Very relaxed environment.

All was good until they decided to change banking software and it went down hill.

I am currently working part time and will be looking at finding full time employment. I spend my day serving customers and filling their needs. I also periodically preview my customers profile to see there is anything that we can do help save them money and to see if there are any other services that would benefit them.

With ATB I learned that excellent – more... customer service is key. I don't feel that ATB doesn't train the new employees about how important that customer service is. I see that with most new employees customer service is lacking and wish that upper management would provide the training that I had when I first started. I love working with a team and its great when we can reach goals as a team.

The hardest part of the job is keeping up with all the changes. Wish there was a better way to keep up to date, maybe more meetings going over major changes. We have longer hours that we are open to the public and there just isn't any time to have group meetings where we can throw ideas around.

The most enjoyable part of my job is my customers and getting to know them personally and have them thank me for selling them a service that they didn't even know about but if would help them and save them money or make money. – less

I enjoyed working with ATB because it challenged me with different credit scenarios everyday.

Self driven manage your future. Great values. Up lifting career choices. Management supports staff

This is a great company but the CCC Sales department is run by a moron called Gupreet Deol. This guy has no leadership qualities and he tries to run the department through autocratic means . His right wing person Le Steele does not know what the hell is going on and that's why that department has such a high employee turnover . This is a sales department – more... but we constantly have to be explaining statement issues. The credit coaches are all confused and have no consistency in their audit. – less

Atb spends a lot of money training their employees hosting expensive welcome ceremonies where they give out books, ice cream and everyone has a great time. My welcome and 3-4 months of training were lavish. I thought I had joined a great company.
After the training was done there was a lot of pressure to perform. This was during the 2008 investment – more... bust. As an investment professional I had a certain amount of mutual funds to sell each week. If a customer came in to redeem their funds it counted against my goal. I worked at a branch that hadn't had a investment professional in years. None of the other bankers sold funds. It was a bad situation. Not long after that atb decided to switch most roles like mine to video call centres. They didn't fire me but... I was told I should quit by someone in upper management. I was so embarrassed and crushed that I did. I didn't realize I would have qualified for ei if I had made them fire me. – less

Started at 8:15 am worked on processing loans. Learnt how to process loans. Co-workers were fun to work with very quiet environment.

Dealing with customers in regards to their financial and banking needs.

At the time I worked there I was not very happy. Im sure a lot has changed since then but I would not recomend this company.

While there is inconsitent culture between departments, it is generally a good place to work.

Answering Emails and completing requests.
Doing reports for customers so they may have special arrangements.
I have learned how to manage my work load in a day.
Management is usually understanding.
Co-workers are easy to get along with.
Figuring out how to implement procedures on customers accountts as we have a new system in.
The most enjoyable part – more... of the job is variety. – less

I have learned a lot like dealing different kinds of people and on how to process renewals and maintence processing, we have lots of fun, we have huddle every two weeks and lots of recognition. New tasks that I can handle. Stress out.

Lots of high expectations, banking is too focused on sales, not service.

I learned about customer service, fraudulent activity, bounced payments, and referring customers appropriately to the right departments.

Flexible time as arranged with the team leader. I have a dynamic team members, my team lead is fun to be with.

Pressure on sales are absolutely not present

Great culture and opportunities to grow ... Excellent training ....

Hard to work your way up. The new extended hours going to terrible. Good people. Achievable targets.

ATB provide many opportunities for self approvement and I had the privilege of working with some of the finest people I know today.