Service Delivery Manager (Current Employee) – Calgary, AB – 29 November 2017
Everyone in the IT dept are very easy to work with. The execs care for their employees. Working from home is an option. I work from home 70% of the time. The days I go into the office is mostly a fun place to work.
Customer Service Representative (Former Employee) – Calgary, AB – 23 October 2017
Communicated on a daily basis with customers, team leader, and different levels of management. Completed a 2-day leadership workshop. Management provided valuable feedback for development and advancement.
Personal Banking Specialist LVL (Current Employee) – Edmonton, AB – 22 September 2017
ATB is like a family and has excellent values. The culture is amazing as well as the staff. The hardest part is the push to sell under the guise of creating happiness. I loved helping people obtain their goals.
Personal Relationship Manager (Former Employee) – Edmonton, AB – 5 September 2017
ATB used to be a great place to work, but when they brought in new upper management, the old culture that they had, left and it was all about making money and not the customer. If you are looking for a high pressure sales organization, with very little reward, then ATB is for you. They did pay quite well, but when it came to bonuses, they found every way possible NOT to pay you. A typical day with ATB, is a lot of phone calls, and your best customer is always your next customer. Although they do preach about building string customer relationships, the reality is they only care about the next sale. Management only cares about making money, that trickles down from the CEO down to branch managers. They area great working class type, that really benefits from a banker that can give good advice.
Salary is above average for industry, culture is negative and abusive
Personal Banking Specialist (Former Employee) – Alberta – 13 July 2017
I worked at ATB for 5 years, Personal Banking Specialist, no support when training is requested, expected to do the job of 2 to 3 people without support and expected to be continuously interrupted and expected to perform with zero mistakes. Corporate is disillusioned when it comes to branch life. Highly demanding customers and management. Targets are impossible to reach.
CEO will hold your bonus hostage until enough people make noise.
Customer Service Representative (Current Employee) – Edmonton, AB – 28 June 2017
I love working for ATB - they are flexible, fun, and encourage advancement. They also have an amazing benefits package. Definitely a great company to work for - they look after their staff and staff is amazing.
Business Analyst (Former Employee) – Calgary, AB – 22 June 2017
The company cares about its employees' career and personal development. The leaders take the time to discuss the opportunity to discuss opportunities to advance skills and knowledge through currently available training.
Great workplace for people who are driven to achieve more
People & Culture - Learning Partner (Current Employee) – Calgary, AB – 4 June 2017
ATB is a great place to work, amazing culture and inspiring leaders. With the higher positions, you work long hours and your job is very demanding (I think this comes with any leading position) Great company to work for
Customer Service Representative (Former Employee) – Medicine Hat, AB – 4 June 2017
I held different positions during my time with ATB. I dealt with customers every day. I did deposits, balanced cash, learned about our products (credit cards/gic's/investments, etc) I started out in the call center working from my home. I then worked in branch in two locations. I worked the business wicket, and became the head cashier when I transferred to the second location. I was responsible for ordering the cash, loading the ATM machines, choosing the agenda for staff meetings, and preparing cash orders for several business clients daily.
Excellent work hours, nice wage, benefits and bonusses.
Standing on my feet in one position most of the day.
Relationship Manager (Former Employee) – Edmonton, AB – 7 May 2017
ATB doesn't fall short of its reputation of winning the best 50 employers of Alberta for the past few years. Reasonable sales pressure, target is manageable and the management genuinely cares about your personal development.
Relationship Manager (Former Employee) – Calgary, AB – 3 May 2017
Taking care of client needs for small business loans and deposits, as well as other services related to operating a business. Learned that "bankers hours" is a term that must have been created by a non-banker. Long extra hours required to complete the role and to be even moderately successful towards reaching required goals Went through several management changes and found personally believe that the "family culture" does not exist anymore. Associates are being treated as "a commodity". Personally it feels like job security has changed for associates. Job security does not seem to be there anymore. Training and advancement is separate (from job security) and is provided. Hardest part of the job was the extra time required to be successful. Most enjoyable part of the job was visiting with clients and hearing their stories and dreams and being able to provide them with assistance and guidance in obtaining same.
Networking with clients at event, Seeing the satisfaction of clients when you have successfully assisted with their needs, The providing of training and getting promoted.
Extra long hours needed to conplete the role, Feeling that they are not as "family oriented" towards associates as was in previous years