Bilingual Customer Service Representative (Former Employee) – Kingston, ON – 4 January 2017
A typical day, in the department that I worked in, was sitting on the phones, while doing admin work. Assurant has very supporting management, they are honestly always ready to help. It's a team-oriented environment, so working with your coworkers is fun, and non-competitive. The hardest part of the job was waiting between calls, I worked in a department with a very low call volume, so there was a lot of time to wait before getting your next call. The most enjoyable part was being able to befriend your coworkers, and hang out, while also getting work done.
Customer Service Representative Level 3 (Former Employee) – Kingston, ON – 16 September 2015
I worked for the company for over 8 years. Started in the retention department and moved to the warranty department. Retention department only cared about your retention rate most of the time. Warranty was better to work in. Definitely example of it's who you know, not what you know in order to advance. Mostly concerned about your average handle time for calls in the warranty department. I kept advising that I believed in a one call resolution for the customer when it can be done. I found most people didn't stay long and moved on to other jobs or went back to school. Coworkers were mostly good and very helpful. That's mainly what helped make the job.
CCO Associate level 1 (Former Employee) – Kingston, ON – 22 July 2013
Clean, well kept place to work. Decent co-workers. Not always great job, trying to get retired old ladies to keep credit card insurance on their accounts when you know they are on a fixed income really sucks. But hours are okay no earlier then 8am no later then 8pm, no weekends. Good spot to get phone experience and learn to deal with mad people with nothing but your voice.
no weekends, no nights, fixed hours, decent pay
no ability to let those who really have no need or ability to use for product know that.
Contact Center Operations Associate (Former Employee) – Kingston, ON – 26 November 2012
Taking stressful calls all day. I learned that the company comes first and the workers that work hard each day can be replaced in an instance. Most of my co-workers were the best people to be around and did their best to lighten things up. The hardest part of the job was not being able to give to the customer the time they needed on the phone and dealing with upset customers all day long. The most enjoyable part of the job was when a customer thanked you for treating them like a human being and taking the time to care. The bad part of that was then you did not make your time per call when you cared about people and that made you expendible down the road.