I work for the warranty department answering phones for product service plans and product replacement plans.
I have learned how to better deal with other types of customers in a very well behaved manor, and how to quickly work on a computer
Everyone around me is great and very helpful, I have never felt that I was out of place or asking something I should already know.
Hardest part of my job would be, not knowing how to help someone that really needs it and only being able to give them one answer and sending them on their way.
Most enjoyable part of my job, is dealing with people and getting to work with such amazing people.