Pros: diverse workplace, healthcare
Cons: stress, dead end job, work load, perplexing scheduling, poor management and pay not commensurate with sacrifice
I worked there for two years and from day one felt the lack of communication inside the Company. When I interviewed fro the position they promised I'd be a regional tech and 80% travel. Not only did I not work regionally, I was sent all over North America and travel is 100%. Talk about no-life.
They also compel you to go through administrative torture to get your expenses paid. It can take hours to do an expense report and they insist on having the paper receipts instead of allowing scanned receipts like any company operating in the 21st century. As a result of having to use snail-mail, re-reimbursements can be delayed resulting in past due notices. Why they even saddle their remote workers with this is beyond me. Most other companies have a better way.
You're fellow Field Engineers are OK it is just you practically never see them after you complete the initial training period. Fair enough I suppose.
Their products are balky and they make all kinds of promises to their customers that are less, shall I say, than the truth. Their Project Managers can often be un-responsive or try to shove their responsibilities onto you as much as they can get away with. As a result of all this, I frequently found myself arriving at a site and immediately confronted with unhappy to, at times, irate customers. Still at other times, I'd arrive onsite and no one was expecting me because of the poor communication rampant inside the company or there was nothing for me to do because of lack of the parts. Learn the word back-ordered because you'll be hearing it a lot should you unfortunately find – more... yourself in their employ.
Management is populated by hacks and the support when you are out there in the field leaves much to be desired. Even to the point that some customers picked up on it. Career growth is a non-starter as what you do on the first day on the job is what you'll be doing forever. Overall, not the most satisfying place to earn your keep and considering all the stress, aggravation and lack of a home life, the compensation is less than adequate. There is better out there so keep looking. – less