Call Centre Agent
Ashfield Healthcare Canada - Pointe-Claire, QC - Pointe-Claire, QC

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As an experienced sales/customer service person you will join a dynamic and highly motivated team and will be responsible for assisting Senior Pharmaceutical Sales Representatives with initializing conversations and setting calls with Pharmacists and Physicians across Canada.

This is a 3 months pilot project which might be extended.

  • Ensure accurate scheduling and confirmations of appointments
  • Ensure high quality of appointments with defined reason/purpose for the call, clear understanding of the call and specific topics for discussion.
  • Maintain adherence to presentation accuracy and best practices
  • Conduct engaging, clear and concise professional verbal and written communication
  • Meet assigned quota of high quality appointments

Requirements:

  • Experience within the sales environment, outbound calling, and/or customer service experience
  • Bilingual French-English
  • Computer literate; capable on navigating multiple screens at the same time
  • Seasoned professional who delivers results in a fast paced environment
  • College Diploma
  • Ability to work both individually and in a team environment
  • Excellent verbal and written communications skills
  • Professional attitude and polished telephone communication skills
  • Must have strong customer service and listening skills
  • High Level of confidence and self-discipline
  • Demonstrated, consistent success and achievement of Key Performance Indicators and targets in previous roles
  • Positive attitude and outgoing personality, with strong self-motivation and desire to achieve goals

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About this company
Ashfield Canada is a leading provider of comprehensive, integrated, flexible sales and marketing solutions that are uniquely tailored to our...