Customer Service - Banking (Former Employee) – Kitchener, ON – January 14, 2015
Other jobs that have the exact same role pay 50% more per hour. This company pays minimum wage to start. A major insurance company pays 17.00 to start (this is the same for many other companies), however Arvato pays very, very low to maximize their own profit. Hence the constant hiring, because of the very high attrition.
Tier 2 Technical Support Agent (Former Employee) – Ottawa, ON – July 10, 2014
Receive escalation calls from tier1 agents for further troubleshooting. Troubleshoot internet connection, slow speed, connect but can’t browse a web site. Setup Outlook, Outlook Express and Mac Mail. Install security software and setup home networking.
Customer Service/Technical Support (Former Employee) – Toronto, ON – June 23, 2014
Overall experience was good.Typical day would be constantly taking calls,handling customers with a variety of issues.I learned alot there I also got my T.I.C.O certificate from there.Management was OK at my location. My co-workers was always glad to help if I had a client/customer on the phone who was a little irate,we helped each other.Hardest part of the job was not knowing if the campaign u were doing was going to come to an end.The most enjoyable part of the job was helping the customers and hearing the gratitude they felt when I was able to help.
hot lunch, computers in lunch room, managements was very understanding at times.
location was a bit secluded at night esp if you don't drive.
English/Portuguese Customer Service (Former Employee) – Scarbourgh ON – March 29, 2013
Typical day at work would be dealing with customer complaints and resolving them in a profissional manner. Co-workers were great we all worked together as a team. The hardest part of the job was the changing schedule. Really enjoyed helping customers and the office enviroment was very enjoyable. I learned how to work under pressure and handle many tasks with ease.
every friday we had something to look forward to, like free lunches, dress down day, and other fun events like company bbq's