Interesting Position With Intensive Training In Virtual Assistance.
Customer Service Agent (Former Employee) – Kitchener, ON – 19 June 2017
A usual day consisted of 'logging-in' at the beginning of your shift and then answering Client calls or responding via chat and writing summary notes concerning the calls.
I learned a lot about client services and virtual systems, virtual banks, and call based computer systems.
The management was upbeat and very helpful.
The workplace culture was sometimes very enthusiastic and extremely helpful, assisting greatly in the solving of service issues and unexpected situations.
There was extensive training involved in some positions and keeping this database in mind correctly during the stress of a difficult client call was perhaps one of the more trying parts of this job.
The varied clientele and unpredictability of the kinds of service you could be asked to provide kept the job interesting.
Very intensive and thorough virtual systems training.
Rotating hours, no pension, no parking.