ARVATO SERVICES, INC. Employee Reviews

Found 10 reviews matching the search
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Place to Learn
Senior IT Core Infrastructure Manager (Current Employee) –  Kitchener, ON23 February 2017
Arvato is a place that allows any employee to learn and practice working with multiple clients and variety of systems. Being a global company, it offers a lot of potential for growth. Company is very famous in Europe and is a major vendor for many fortune 500 companies. Main Cons is the constant change of managements and periodic Org restructuring.
Pros
a Global company which offers a lot of potential growth. Company offers Bonus for salary employees.
Cons
very busy enviornment and constant change of managements.
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This job is not much more than a stepping stone to something better
Supervisor (Former Employee) –  Kitchener, ON23 February 2017
I worked for Arvato for three years and was suddenly laid off due to "restructuring". The work is your typical inbound call center work and I usually enjoyed my coworkers, but they pay very low compared to other centers. It seems the management hires cheap and replaces often to avoid having to pay more to experienced workers.

If you are looking for a place to get experience in the call center industry for a year or two, this job may make a good stepping stone, but don't expect to make it your home.
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Learning ground
Customer Service Representative (Current Employee) –  Kitchener, ON21 February 2017
Good.

A great location to learn and apply the learning's. Provide best training in the industry.

No work -life balance

The pay is too low, which result in higher attrition rate.

People are good and helpful.
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Positive entry level employment
Forecasting & Scheduling Analyst (Former Employee) –  Kitchener, ON20 February 2017
I found working at arvato to be pleasant most of the time. Because it is a smaller company, there was a need to wear many hats in your roles, which provided a broad range of training and knowledge capture that would not be found in some of the larger companies offering the same services. I found I gained a lot of knowledge in different areas and was able to take on tasks that would otherwise not be available.
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Lots of Training
Customer Service Representative (Former Employee) –  Kitchener, ON24 January 2017
- avg day of work - taking 35-50 calls a day from Americans
- learned a great deal about GIC's.
- not much support from management
- work place culture with co workers was great
- "criticals" hardest part of the job
- most enjoyable - fellow employees
- shift bids stressful
- high turnover in staff
Pros
none
Cons
long hours, much responsibility
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Good starting point
Technical Support Specialist (Current Employee) –  Kitchener, ON23 January 2017
The company itself has a lot of room for advancement and offers different types of services depending on the location. The main experience you will gain is customer service and call center communication. The salary is enough to start out and be comfortable with opportunities for bonuses and incentives. Overall it is a nice place to work and job security is sound.
Pros
Stable hours, Flexibility with hours
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Starter Job
Technical Support Agent (Former Employee) –  Ottawa, ON11 January 2017
I got this job right out of college, the work environment was lack luster, management weren't really helpful. We were under staffed, it was always busy. Pay was near minimum wage and hours were all over the place.
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Good as a first job
Service Consultant (Former Employee) –  Toronto, ON5 January 2017
This place is good for people who enter the workforce for the first time and wish to gain experience in the customer service field. The culture is a little strict and based on favoritism, unfortunately there is little to no room for growth.
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Worst place ever for morale...they HATE you more than the customers.
Technical Consultant for Microsoft's Xbox (Former Employee) –  Kitchener, ON3 January 2017
These heartless vultures pretty much want their employees to use their call-center cords as a noose...and that's the nicest thing they'd like.
Pros
Free food at times
Cons
They monitor your breaks and will reprimand you if it's seconds over.
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Overall rating

3.6
Based on 125 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.3
Culture
3.5

CEO Approval

64%
96 ratings
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