ARVATO SERVICES, INC. Employee Reviews

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Productive and high pressure work
Customer Service Retention (Former Employee) –  Kitchener-Waterloo, ON20 October 2017
* Spent hours and hours in educating customers
* Helped customers in making informed decisions
* High-pressure environment
* Shared best practices with other employees to benefit the company
Pros
Rewards
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Great place if you like to talk!
Customer Service Representative (Former Employee) –  Kitchener-Waterloo, ON18 October 2017
Not my favorite place to work unfortunately. Training provided was 3 weeks but their were an unlimted amount of circumstances you could run into while talking to customers. When you tried to find a resolution for the customer but needed assistance...team leads were either unavailable or didnt know how to answer you question which made it difficult to help the customer!
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Nothing out of the ordinary
Customer Service Representative (Current Employee) –  Kitchener, ON3 October 2017
It's a typical call center. Some campaigns are better than others. You're experience depends on the campaign you are a part of. Some campaigns seem more relaxed, and some of them can be more stressful.
Pros
Free lunch if your working on a statutory holiday.
Cons
Having to work statutory holidays
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Great Place
Customer Service Representative (Former Employee) –  Waterloo, ON28 August 2017
a typical day at work is great. get in swipe when you need to be on the floor, work, 15 minute break, work, swipe out for lunch, then have to swipe back in to work, work, 15 minute break, work then go home.
learned how to be very patient with customers who are very irate
the management are great, they really do have your back if you have theirs, they try their hardest to be personable with you,
the work place culture is really great and awesome, one would always feel that they belong, of course with every company there will be cliche but this company tries rally hard not to have any.
the hardest part of the day is when you are working and getting yelled at by customers for entering something wrong.
the most enjoyable part is being able to converse with co workers about the type of customers/calls they gotten
Pros
specific days there are free cookies, parfaits etc
Cons
long ridiculous hours
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great place to work.
Customer Service Rep (Former Employee) –  Kitchener, ON12 July 2017
this was a great place to work amazing job amazing co workers and management only downfall was having to deal with entitled americans. Super fun place to work one of the best inter wokr environments ive ever seen.
Pros
voluntary time off, great management amazing co workers
Cons
customers
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Incompatible
Administrateur système Windows, Vmware (Former Employee) –  Arras, BC10 July 2017
Mes valeurs ne me permettaient pas de m'épanouir pleinement dans cette profession.
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Unfriendly workplace
Customer Operation Specialist (Former Employee) –  Labrador Park2 July 2017
The seniors staffs are cold towards the newcomers, hardly welcome the newcomers as part of their team. They do not have the patient to guide the newcomers in the work stuffs.
Pros
Reasonable pay
Cons
Cold and unfriendly colleagues
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Fun place to work
Operations Supervisor (Former Employee) –  Kitchener, ON20 June 2017
Very good environment and all staff was very friendly and upveat. Happy to have worked there. Management was good but upper management needs improvement.
Pros
Good hours
Cons
Upper management
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Interesting Position With Intensive Training In Virtual Assistance.
Customer Service Agent (Former Employee) –  Kitchener, ON19 June 2017
A usual day consisted of 'logging-in' at the beginning of your shift and then answering Client calls or responding via chat and writing summary notes concerning the calls.
I learned a lot about client services and virtual systems, virtual banks, and call based computer systems.
The management was upbeat and very helpful.
The workplace culture was sometimes very enthusiastic and extremely helpful, assisting greatly in the solving of service issues and unexpected situations.
There was extensive training involved in some positions and keeping this database in mind correctly during the stress of a difficult client call was perhaps one of the more trying parts of this job.
The varied clientele and unpredictability of the kinds of service you could be asked to provide kept the job interesting.
Pros
Very intensive and thorough virtual systems training.
Cons
Rotating hours, no pension, no parking.
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too much stress
Customer Service Representative (Former Employee) –  Kitchener, ON24 May 2017
People take advantage to others.taking calls and doing a questionnaire at the same time was hard. Thank you anyways because a learned a lot how to tried a customer with white glove.
Pros
good benefits
Cons
too much drama
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Fun workplace
Facilitator (Former Employee) –  Toronto, ON17 March 2017
Call listening, coaching and monitoring. Training new hire employees. I learned great techniques on what works well with training new hires. Each new class presented a different learning style.
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Place to Learn
Senior IT Core Infrastructure Manager (Current Employee) –  Kitchener, ON23 February 2017
Arvato is a place that allows any employee to learn and practice working with multiple clients and variety of systems. Being a global company, it offers a lot of potential for growth. Company is very famous in Europe and is a major vendor for many fortune 500 companies. Main Cons is the constant change of managements and periodic Org restructuring.
Pros
a Global company which offers a lot of potential growth. Company offers Bonus for salary employees.
Cons
very busy enviornment and constant change of managements.
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This job is not much more than a stepping stone to something better
Supervisor (Former Employee) –  Kitchener, ON23 February 2017
I worked for Arvato for three years and was suddenly laid off due to "restructuring". The work is your typical inbound call center work and I usually enjoyed my coworkers, but they pay very low compared to other centers. It seems the management hires cheap and replaces often to avoid having to pay more to experienced workers.

If you are looking for a place to get experience in the call center industry for a year or two, this job may make a good stepping stone, but don't expect to make it your home.
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Learning ground
Customer Service Representative (Current Employee) –  Kitchener, ON21 February 2017
Good.

A great location to learn and apply the learning's. Provide best training in the industry.

No work -life balance

The pay is too low, which result in higher attrition rate.

People are good and helpful.
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Positive entry level employment
Forecasting & Scheduling Analyst (Former Employee) –  Kitchener, ON20 February 2017
I found working at arvato to be pleasant most of the time. Because it is a smaller company, there was a need to wear many hats in your roles, which provided a broad range of training and knowledge capture that would not be found in some of the larger companies offering the same services. I found I gained a lot of knowledge in different areas and was able to take on tasks that would otherwise not be available.
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Lots of Training
Customer Service Representative (Former Employee) –  Kitchener, ON24 January 2017
- avg day of work - taking 35-50 calls a day from Americans
- learned a great deal about GIC's.
- not much support from management
- work place culture with co workers was great
- "criticals" hardest part of the job
- most enjoyable - fellow employees
- shift bids stressful
- high turnover in staff
Pros
none
Cons
long hours, much responsibility
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Good starting point
Technical Support Specialist (Current Employee) –  Kitchener, ON23 January 2017
The company itself has a lot of room for advancement and offers different types of services depending on the location. The main experience you will gain is customer service and call center communication. The salary is enough to start out and be comfortable with opportunities for bonuses and incentives. Overall it is a nice place to work and job security is sound.
Pros
Stable hours, Flexibility with hours
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Starter Job
Technical Support Agent (Former Employee) –  Ottawa, ON11 January 2017
I got this job right out of college, the work environment was lack luster, management weren't really helpful. We were under staffed, it was always busy. Pay was near minimum wage and hours were all over the place.
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Good as a first job
Service Consultant (Former Employee) –  Toronto, ON5 January 2017
This place is good for people who enter the workforce for the first time and wish to gain experience in the customer service field. The culture is a little strict and based on favoritism, unfortunately there is little to no room for growth.
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Worst place ever for morale...they HATE you more than the customers.
Technical Consultant for Microsoft's Xbox (Former Employee) –  Kitchener, ON3 January 2017
These heartless vultures pretty much want their employees to use their call-center cords as a noose...and that's the nicest thing they'd like.
Pros
Free food at times
Cons
They monitor your breaks and will reprimand you if it's seconds over.
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Overall rating

3.6
Based on 260 reviews
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Ratings by category

Work/Life Balance
3.5
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3.3
Job Security/Advancement
3.2
Management
3.2
Culture
3.4