Arvato is a terrible company to be a customer service rep for.
-they will throw their CSRs under the bus to maintain business or appease clients
-terrible pay for the work, responsibility, and level of stress involved
-no employee morale
-ridiculous security policies (no cell phones on the floor, no internet access, no bags or coats at your desk)
-even though the workplace is filthy, no food or drink at your desk
-operates at 24/7 with no employee parking spaces
-training does not in any way prepare you for the position itself
-out-dated computers and systems are always crashing
the ONLY thing there is to like about this job are the people you meet.