arvato SCM Ireland Limited Employee Reviews in Canada

Found 70 reviews matching the search
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Good environment to work, Good Management.
Microsoft X-box technical support Agent-Supervisor (Former Employee) –  5900 finch ave E Toronto,ONMarch 5, 2015
As a technical customer support agent I was assisting customers with technical issues with their Microsoft products. When I was promoted to a lead hand and then promoted again to lead hand supervisor my duties included assisting 40 agents and 7-9 lead hand.
I've learned that if you want to succeed or move up at a workplace your current job has to be mastered. My co-workers were very friendly and helpful, we have achieved many goals together working a team. The hardest part was when the company had decided to outsource the contract to other countries. The most I enjoyable part of the job was when we resolve customers issues you get a feeling you have succeeded in your goal.
Pros
pool table
Cons
low salary
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Not exciting and under valued as a Customer Service Representative
Customer Service Representative-Online Bank (Current Employee) –  Kitchener, ONMarch 4, 2015
Only if your desperate for work should you come to Arvato. The place is dirty, broken chairs and systems that do not work half the time. The Customers are rude and no chance to advance.
Cons
everything
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Fun people to work with
Tech support (Former Employee) –  Kitchener, ONNovember 17, 2014
Pay was horrible, and I was over-qualified for the job. But it was close to home but wouldnt have picked it to set a foundation for my career.
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Arvato is fun and learning workplace,
Call Centre Quality Assurance Representative (Former Employee) –  Kitchener, OntarioSeptember 29, 2014
Arvato was a Fun workplace, busy at all times, lots of challengs and opportunity to grow withing the company. Salary is not the best but good benefits, liked it is multiracial and multicultural environment.
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Productive and fun workplace
Customer Service Rep (Former Employee) –  Toronto, ONAugust 19, 2014
This job thought me how to multi task better among other things.
Pros
co-workers were easy to work with
Cons
not much room for advancement
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Great place to work
Operations Supervisor (Former Employee) –  Kitchener, ONAugust 18, 2014
Arvato was not the greatest paying job. Good things about this company were the open windows for advancement, management truly cared about its employees and the fact that I got to go to Manila to train new staff.
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Fun
Customer Service Banking Representative (Current Employee) –  Kitchener, ONAugust 11, 2014
I like working for the company, but the shifts are all over the place. I have a 1.5 year old son that I cant be working crazy shifts.
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Good Experience
Technical Support Agent (Former Employee) –  Ottawa, OntarioJuly 24, 2014
Company was a branch from Sympatico and it was a good environment lots of resources and opportunities. Too bad it closed down.
Pros
meet different people across canada via phone
Cons
limited time and limited tech support to customers outside sympatico
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No job culture at all
Game Analyst (Former Employee) –  Scarborough, ONJuly 22, 2014
Poor management, not a professional atmosphere at all.

They recruit supervisors that not have enough knowledge on the campaigns they support.
Pros
no pros
Cons
very low pay
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Sweet but short
Customer Service Representative (Former Employee) –  Scarborough, ONJuly 7, 2014
A very entertaining work environment, dealing with gamers' problems and concerns. The powers that be decided to shut down operations in Canada though, unfortunately.
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Wonderful place to work
Financial Customer Service Representative (Former Employee) –  Kitchener, ONJuly 6, 2014
Great employees and management. It is a wonderful place to work in.
Pros
free lunch
Cons
long hours
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taught me the sales aspect
Customer Service and Sales Representative (Former Employee) –  Kitchener, ONMay 30, 2014
providing excellent customer service and then up selling
learnt a lot about the art of selling to customers while helping them
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Fun place to work
Technical support (Former Employee) –  Kitchener ONMay 21, 2014
Was pretty fun to work here, got to play video games at work. talked to people on the phone about their console etc
Pros
talked about video games all day
Cons
talked about video games all day
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pleasant to work
Customer Service (Former Employee) –  kitchenerApril 30, 2014
worked 8 hour days call centre management was great, so were my co workers hardest part of the job was selling product to customers pleasant place to work
Pros
had benefits
Cons
working till midnight
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customer service
23920.00 (Former Employee) –  Kitchener, ONApril 29, 2014
People here were great. supervisors and management were
good to work with. Flexibility of shifts. Booking time off was
easy.
Customer service was good. Dealing with people from all over
the US. Learned alot about the financial aspects of the US
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A subsidiary of Boeing
Accounting Supervisor (Former Employee) –  Vancouver, BCApril 26, 2014
Full Cycle Accountant

Started out with 15 employees. Growth to 30 employees when I left the company.

Intercompany reconciliation required by Boeing
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Great place to work if you are driven to succeed.
German Sales and Group Manager (Former Employee) –  KitchenerMarch 24, 2014
The work was great, the people were great, however the standards are high and need to be maintained in order for continuation in the workplace. If able, this job can be a rewarding one to motivate as well as help you grow.
Pros
co-workers and pay
Cons
frequently changing shifts
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Great work environment
Technical Support Representative (Former Employee) –  Toronto, ONMarch 12, 2014
-Assisted customers with concerns about their account information
-Troubleshooting any issues until it was resolved
-Explained the status of the customers account to them
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Poor Management, lack of organization
Customer Service Representative (Former Employee) –  Kitchener, ONFebruary 13, 2014
The account was poorly managed till the point that the account had to move from Canada to Mexico.
Pros
free lunches
Cons
lack of organization
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arvato review - ally bank
Customer Advocate and Chequing Services Specialist (Former Employee) –  kitchener, ontarioDecember 23, 2013
ally bank pays arvato to train and maintain a workforce. but the budgets are separate, and it costs more to train a new person than retain an existing employee. so arvato actively tries to release as many employees as possible to ensure their training budget remains high. sounds crazy, but it makes them alot of money. other than the fact that you may be actively targeted for dismissal its a very solid call centre with very easy metrics (call time, customer satisfaction, etc). the other main problem is the 'shift bid' system, it may take you a long time to change your shifts and you may not get the shift you want. so you might get stuck on overnights. i'll also mention there are no incentive plans, so you're making your base wage regardless of performance (theoretically there are incentives but the rankings are 'confidential' so you have no way of proving you're the best, you must take the managers word for it that the incentives issued (to their girlfriend) was 'earned' because she is the best 'employee'.)
Pros
no metrics
Cons
poor management, no bonuses, poor shift selection
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Overall rating

3.6
Based on 651 reviews
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.2
Job Security/Advancement
3.0
Management
3.2
Culture
3.4

arvato SCM Ireland Limited Reviews by Location