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arvato digital services
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130 reviews

arvato digital services Employee Reviews

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Good Place to work.
Customer Service (Former Employee), Kitchener, ONJuly 22, 2015
Pros: Great atmosphere, good bonuses, good prizes for in-house draws
Cons: Sometimes huge call volumes
I had fun working at Arvato digital services. A typical day for me was to go in and answer various calls from customers and solve their problems. After a successful call I would try to sell them additional products and services. Sometimes there were issues I couldn't handle and I would then pass them to the right department to get their issue fixed.

My supervisors and co workers were awesome to work with. I would love to work with many of them again.
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Awesome Job
CSR/Tier 2 Supervisor (Former Employee), Scarborough, ONJuly 17, 2015
Pros: free video games
Cons: low pay
-held biggest account for Microsoft (Xbox 360)
-took escalated calls for the RRT department
-able to play halo tournaments on lunches and breaks
-able to travel to Mexico for work
-good benefits
-management would have used some work
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Stable hours
Customer Service Representative (Former Employee), Kitchener, ONApril 29, 2015
At arvato i always had stable hours easy to trade shifts
paid breaks and benefits depending on campaign
build good customer service skills
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Fun people to work with
Tech support (Former Employee), Kitchener, ONNovember 17, 2014
Pay was horrible, and I was over-qualified for the job. But it was close to home but wouldnt have picked it to set a foundation for my career.
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Great place to work
Operations Supervisor (Former Employee), Kitchener, ONAugust 18, 2014
Arvato was not the greatest paying job. Good things about this company were the open windows for advancement, management truly cared about its employees and the fact that I got to go to Manila to train new staff.
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Fun
Customer Service Banking Representative (Current Employee), Kitchener, ONAugust 11, 2014
I like working for the company, but the shifts are all over the place. I have a 1.5 year old son that I cant be working crazy shifts.
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No job culture at all
Game Analyst (Former Employee), Scarborough, ONJuly 22, 2014
Pros: no pros
Cons: very low pay
Poor management, not a professional atmosphere at all.

They recruit supervisors that not have enough knowledge on the campaigns they support.
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customer service
23920.00 (Former Employee), Kitchener, ONApril 29, 2014
People here were great. supervisors and management were
good to work with. Flexibility of shifts. Booking time off was
easy.
Customer service was good. Dealing with people from all over
the US. Learned alot about the financial aspects of the US
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Great place to work if you are driven to succeed.
German Sales and Group Manager (Former Employee), KitchenerMarch 24, 2014
Pros: co-workers and pay
Cons: frequently changing shifts
The work was great, the people were great, however the standards are high and need to be maintained in order for continuation in the workplace. If able, this job can be a rewarding one to motivate as well as help you grow.
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Great work environment
Technical Support Representative (Former Employee), Toronto, ONMarch 12, 2014
-Assisted customers with concerns about their account information
-Troubleshooting any issues until it was resolved
-Explained the status of the customers account to them
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no comment
Bilingual Training and Quality Manager (Former Employee), kitchenerDecember 3, 2013
no comment - company laid me off due to cut backs. I was a Training and Quality Manager when I was let go
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Terrible Company
CSR (Former Employee), KitchenerAugust 14, 2013
Pros: the people
Cons: everything else
Arvato is a terrible company to be a customer service rep for.

-they will throw their CSRs under the bus to maintain business or appease clients
-terrible pay for the work, responsibility, and level of stress involved
-no employee morale
-ridiculous security policies (no cell phones on the floor, no internet access, no bags or coats at your desk)
-even though the workplace is filthy, no food or drink at your desk
-operates at 24/7 with no employee parking spaces
-training does not in any way prepare you for the position itself
-out-dated computers and systems are always crashing

the ONLY thing there is to like about this job are the people you meet.
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Busy
Customer Service Representative (Former Employee), KitchenerJuly 12, 2013
Fast paced environment,friendly clients,easy access.Hardest job would be dealingwith children who did not want any treatment to be done but I handled that very well.
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Call Center
Customer Service Representative (Former Employee), Kitchener, ONApril 21, 2013
Pros: good benefits.
Cons: may have to work afternoons and weekends
A typical day depends on what account you work for.

You may have to work Sat and Sunday to start, but may get on of them off later (depends on account)

Age range of employees can be from 17 - over 60.

You sometimes have to deal with people yelling or cursing at you over the phone.
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Inbound Microsoft Technician
Customer Service (Former Employee), Toronto, ONJanuary 22, 2013
Pros: pool table
Cons: longs hours sitting
Answering calls regarding Microsoft's xbox360 technical support. Entering customer information in database. Making service orders and troubleshooting.
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Inbound Microsoft Technician
Customer Service (Former Employee), Toronto, ONJanuary 22, 2013
Pros: pool table
Cons: longs hours sitting
Answering calls regarding Microsoft's xbox360 technical support. Entering customer information in database. Making service orders and troubleshooting.
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Not a long term means of employment
NA (Former Employee), Kitchener, ONJanuary 2, 2013
Cons: mostly everything
This Company is like a revolving door, countless people have come and gone in a matter of a few years, pay is meager by any means and the clients arnt all together, if you decide to have this as your employer, be cautious
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Productive and Update on latest Technology
Customer Service Representative (Current Employee), Kitchener, ONDecember 23, 2012
Working atmosphere in Arvato is really awesome, I really enjoy myself whenever I enter in office, which give me positive energy. Apart from these working staff is very cooperative which really useful in company productivity for team work.
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A very productive and fun place to work in, great managers and supervisors
Customer Services Representative, Ally Bank (Former Employee), Kitchener, ONOctober 22, 2012
Pros: there is room for growth
Cons: nothing that i know of
A typical day at work is always very busy,
I learnt how to treat each clients on the phone like a King, consciously rendering a 5 star service at all times.
The Management is great, having been an open door policy place

Co workers are great and warm

The hardest part of the job is not being able to resolve a client issue at a phone conversation because of a changed policy or fluctuating interest rate affecting the yield to maturity on the bond.

The most enjoyable part of the job is talking on the phone and resolving issues daily.
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multicultural environment
Customer Service Representative (Current Employee), Kitchener, ONOctober 17, 2012
Pros: you can trade/switch shifts with co-workers
Cons: you can be sent home in the middle of shift if it's not busy
Busy fast paced, where one can learn how to multitask verbaly...answer several calls in diferent languages but always writing notes on mbr's profile in English.
The co-workers are the most enjoyable part of the job and the worst is that employees can be switched to a different department any time and any day without previous notice