Glad you're enjoying your time up North! Spring and summer are beautiful in Stewart. Then again, so are fall and winter:)
So glad to hear about your experience in Prince George! That means a lot to us as we are growing in Northern BC and it's good to know you think we've got a solid foundation. We've got some fantastic drivers and mentors in that area.
You've brushed on many points, many of which we don't view as accurate but respect these are your perceptions. The best recommendation I would have is for you to meet with your Divisional Supervisor/Manager to discuss these issues to get a better understanding of why we do what we do.
We are speed restricted for safety reasons, the trucks we purchase are industry standard and have been for over 25 years. The length of our trucks have always been the same. We take Safety very seriously and would expect that if you deem anything to be unsafe that you bring it to our attention immediately.
In terms of tractor breakdowns, unfortunately it's the nature of the beast. Since 2008 (new emissions standards) tractor reliability has decreased, and that holds true for everyone. We agree that this is very disruptive and expensive and endeavor to work through it.
We're sorry you had a bad experience in Stewart. We try to provide the best accommodations we can in the area. We do know that camp life, particularly in a remote location, isn't for everyone. We will take your comments into advisement and see if there are areas in which we can improve.
Thank you for your honesty and feedback. If this has been your experience, it is something we definitely need to investigate. We have reached out to our Chilliwack Divisions to discuss this matter to ensure we are holding our drivers and other employees accountable.
Appreciate your comments and for taking the time to provide feedback. The challenges and inconsistencies are unfortunate but are a part of a bulk hauling career. We all do the best we can to accommodate both the customer and the drivers but our customers production, needs and expectations will fluctuate from time to time.
Regarding frozen loads, Arrow has spent an enormous amount of time and money researching safe and effective anti-freezing agents and non-sticking surfaces. Results have been mixed but we continue to explore other options. Any recommendations are greatly appreciated.
Arrow's pay structure is very similar to most trucking companies in our industry. We pay a "trip rate" which accounts for all hours it takes to haul in a particular corridor and includes overtime.
In addition to an hourly pay rate, Arrow pays an hourly amount into a pension plan and has a very competitive extended medical benefits program which pays 100% of your BC MSP and includes Dental, Pharmaceutical, Vision Care, Paramedical and much more for you and your dependents.
Give our HR team a call and we'd be happy to review this with you anytime.
We understand it's frustrating when things out of our/your control (weather, traffic etc..) slow things down but we have to ensure we are compliant with Hours of Service legislation.
Our pay rates have consistently increased in Chilliwack for several years and not sure why your take home is less. Give me a call at 1-877-571-9777 and happy to look into this anytime.
Thank you for your feedback. It's always nice to hear about our employees and coworkers.
Our trucks are all double shifted and we have shifts that start at all hours of the day. Enjoying a shift is a very personal thing and sorry that nights have not worked for you.
Thank you for your comments. Nice to hear you're enjoying working for us.