Distribution Centre Manager
Arrow Professionals - Concord, ON

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Position: Distribution Centre Manager
Location: Concord, ON


  • Manage and interact with all Distribution Centre (DC) associates to ensure efficient day to day operations
  • Ensure associates are provided with daily guidelines on workload and changing priorities
  • Follow SOP concerning proper course of action on, performance reviews, performance concerns, Associate Relations issues, etc.
  • Monitor and reinforce safety and shrink prevention to all associates
  • Ensure Associates have the tools (i.e., information, working equipment, etc.) necessary to do their jobs
  • Formally review performance of Department Supervisors twice a year and informally review on an ongoing basis
  • Train and develop Department Supervisors, and Associates to maximize performance
  • Provide constant feedback to DC associates through the formal review process as well as direct daily communication
  • Respond to and resolve customer issues in a timely manner
  • Resolve concerns that affect the DC's service, efficiency, safety, and productivity
  • Read and interpret reports in order to determine and monitor problem areas
  • Plan and execute Inventory Counts as necessary; ensure proper stock rotation through a first in first out system
  • Available to travel occasionally
  • Additional duties as assigned by Distribution Centre Management


  • Minimum 1 year management experience with strong customer service focus ensuring excellent service to all stores
  • Demonstrates awareness of safety policies and procedures; includes ability to identify and report safety hazards, and the ability to encourage others to work safely
  • Strong analytical, statistical analysis, problem solving skills and team building skills
  • Excellent organizational skills with ability to manage large workload, competing demands, and a fast-paced environment
  • Ability to set goals and standards, manage Associates and resources for accomplishment; develop Associates and provide feedback; establish and reinforce a quality orientation and follow-up to ensure completion
  • Computer experience a definite asset ( i.e. Windows 98, Excel, Word)

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