Employee (Former Employee), Canada – July 26, 2013
Pros: highly flexile work hours
Cons: unrealistic sales targets
Management changed in recent years. The Canadian operation was once about the customer. Today it's about targets and quotas while customer retention suffers. Many customers are looking for other suppliers as many current employees are looking for a way out.
Regional Managers are just puppets of corporate head office. Some don't stand behind their staff. It's increasingly becoming difficult to work here. While the long term care and acute care markets have a downturn due to government spending cuts, this company has the same growth expectation and is not adjusting to slower markets. Products are overpriced and quality is going down because of cost cutting measures. Company is cutting staff benefits to make up in lost sales etc.