Pros: flexible schedule, work from home, supplementary income, save on transportation.
Cons: micromanaging, difficulty meeting call metrics, very small pay rate, no paid vacations or time off, no benefits.
So heres how it goes:
Arise is an outsourcing company for other big businesses, such as Comcast, ATT, Sprint, T-Mobile.
They hire and mediate between you and these companies to work for them. Dirt cheap and no benefits. Since you'll be "self-employed" no taxes will be taken out but you will end up owing IRS at the end of the year. So save some money out of each check.
To start working with Arise:
You either know someone who is an IBO and you work under them which will make you a CSP, or you pay to start your own LLC in your state and become an IBO. You pay for a Background check, and an Assessment test. Once approved by your IBO ( or yourself if you decide to be your own IBO) you get to choose which client you would like to work for.
You take some Pre-training class assessments to prepare for the class. Now depending on the client you choose, training may be unpaid or partially paid. But YOU have to pay to enter the training class. Sometimes the IBO may waive the cost of the training class for you and take it out of your first invoice, or Arise will run a "sale" on the cost of the training class. You also have to purchase your phone and headset. Again. Some IBO's waive that or provide a voucher.
Now you get into a the class and youre in a virtual classroom with anywhere from 10-30 other people. Listening to ONE person speak and share their screens and slide shows. Throughout the course of the training you will be tested and assessed so that you can pass certification to actually get on the phones and start working.
Once you start actually taking calls, you set your schedule – more... but you the schedules are released based on priority. So the people who maintain the best numbers get to set their schedules first. ( good luck on getting morning hours.) Then it goes in order until basically people with the worst hours get the leftovers. For the min. req to be 20 hours per week, you can find yourself working 7 days a week because of the scarce availability of hours you'd like. Also weekend hours are req.
Retrieving help while on the calls can be so greatly frustrating.
So in a nutshell, your experience with Arise will be as good or bad as your IBO, your trainers, the client ( company) you choose to work under, and the quality assurance/supervisors you work under.
I work with ATT and the pay is literally cents per minute, if I dont meet the metrics I get base pay. My IBO takes a GOOD portion out of my invoice because she has to pay Arise and herself. I would love to give Arise one more shot under another company, but Im not confident the experience will be greatly different because this is an outsourcing company. Youre not meant to retentive the same benefits and pay as people that actually work for these companies.
So here I am on INDEED looking for another job. – less