Benefits from working from home offset other small issues
CSP (Current Employee) – Work From Home! – 21 April 2015
Is it the perfect job? No...but what job is? Working from home saves a lot more money than people realize. The pay is decent, and although virtual, great colleagues and support with the client I contract with. You choose the hours that you WANT to work and the system is set up to be very flexible.
Not worth the time, much better off working offsite. Home is home for relaxation
Customer Service Consultant (Former Employee) – Ottawa West, ON – 8 November 2016
Work was horrible. I didn't have enough training to use Rogers' over-complicated databases and the monitor staff were not helpful. The training and then work made you feel like a lost prisoner in a maze in your own bedroom! Their expectations were unrealistic and the customers were rather mean. The job has no security financially, it is merely "feast or famine." It's also not stable in terms of gaining work shifts and you have to fight with people to get the shifts online that you want. I do not recommend Arise Virtual Solutions for training or working from home for anyone.
Home is for relaxing. I personally would prefer to keep my work space as far away and separated from my private space in my home.
You get to stay at home
Unstable hours, no perks or benefits, salary is minimum wage, tools to use are not user-friendly.
At Arise you are your own boss. Your not an employee therefore; you have no health benefits or any other type benefits. You get paid for the hours you work and that is it. You have to pay your own taxes and the hours are limited.
Telecom CSR QAPF Trainee (Current Employee) – Toronto, ON – 6 November 2013
Hard to get ahold of management. Possibility of advancement is limited and difficult. Salary is ok considering you get to work from home. No benefits what so ever. You get to make you own schedule which is fantastic though.
CSP for Rogers (Former Employee) – Toronto,ON – 16 June 2012
Do not believe the hype that Arise and their IBO's promote. The reality is that Arise is only concerned about themselves and pushing sales, but does nothing to keep employees happy; which is why you will continuously see them hiring.
For starters, the training is unpaid and doesn't even begin to cover what is needed to service customers in an efficient manner. You WILL definitely struggle and look like an idiot as the training is not nearly enough to prepare you to be taking live calls. Because of your lack of knowledge the customers become frustrated and angry with you for being incompentent. So be prepared to be yelled at!
Furthermore, you are required to work your agreed upon commitment of hours; however, the hours are rarely available when you would like them, yet if Arise needs someone to work odd hours, they will pressure you to meet your obligation even if it doesnt suit your lifestyle. Expect phone calls as early as 6:00am to ask you to work....if they need you.
Lastly, expect to make third world wages. Their system will crash on you and you will have to keep logging on, which takes 15 minutes and guess what....you do not get paid even though the technically issues is their fault. I spent hours trying to log on to their system; which was not working because of new system changes. I honestly worked 27 hours but only got paid for 7 hours because they don't count the technical time!
In addition, while servicing a client their chat support people will leave you stranded in the middle of helping you if their shift is over; leaving you to start all over again with a newmore... person. Believe it or not, I had 4 chat people leave while a customer was waiting the entire time.
It seems like the perfect job but the fact that my class started with 24 people, only 14 people completed the training and 2 people were actively servicing 2 months after starting says it all!less