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Arise Virtual Solutions
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82 reviews

Arise Virtual Solutions Canada Employee Reviews

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  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
Salary/Benefits
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Work from home opportunity
Telecom CSR QAPF Trainee (Current Employee), Toronto, ONNovember 6, 2013
Pros: work from home
Cons: impossible to get proper guidance
Hard to get ahold of management. Possibility of advancement is limited and difficult. Salary is ok considering you get to work from home. No benefits what so ever. You get to make you own schedule which is fantastic though.
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Great atmosphere
Customer service representative (Former Employee), Oshawa, ONSeptember 10, 2013
The company was great but they had to downsize and therefor laid me off.
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Third World Wages
CSP for Rogers (Former Employee), Toronto,ONJune 16, 2012
Cons: third world wages!
Do not believe the hype that Arise and their IBO's promote. The reality is that Arise is only concerned about themselves and pushing sales, but does nothing to keep employees happy; which is why you will continuously see them hiring.

For starters, the training is unpaid and doesn't even begin to cover what is needed to service customers in an efficient manner. You WILL definitely struggle and look like an idiot as the training is not nearly enough to prepare you to be taking live calls. Because of your lack of knowledge the customers become frustrated and angry with you for being incompentent. So be prepared to be yelled at!

Furthermore, you are required to work your agreed upon commitment of hours; however, the hours are rarely available when you would like them, yet if Arise needs someone to work odd hours, they will pressure you to meet your obligation even if it doesnt suit your lifestyle. Expect phone calls as early as 6:00am to ask you to work....if they need you.

Lastly, expect to make third world wages. Their system will crash on you and you will have to keep logging on, which takes 15 minutes and guess what....you do not get paid even though the technically issues is their fault. I spent hours trying to log on to their system; which was not working because of new system changes. I honestly worked 27 hours but only got paid for 7 hours because they don't count the technical time!

In addition, while servicing a client their chat support people will leave you stranded in the middle of helping you if their shift is over; leaving you to start all over again with a new person. Believe it or not, I had 4 chat people leave while a customer was waiting the entire time.

It seems like the perfect job but the fact that my class started with 24 people, only 14 people completed the training and 2 people were actively servicing 2 months after starting says it all!