Arctic Kingdom’s Iqaluit tour coordinator is responsible for managing the Iqaluit office, local trip coordination and Iqaluit-based equipment and retail products.
Lead the effort to build Iqaluit trip itineraries and marketing collateral for hiking, snowmobiling, town and other tours.
Airport meet & greet for incoming/outgoing clients in Iqaluit as well as those transiting on to AK trips elsewhere.
Independently run town tours and conduct trip and equipment briefings.
Assist Iqaluit Operations Manager as needed with paperwork, correspondence and daily tasks as needed.
- Clothing rental program management.
- Equipment issuance, verification and recuperation from guides running day trips.
- Coordination and supervision of the packing and unpacking of gear.
- Organization of dry cleaning, outsourced repairs, and other equipment maintenance.
- Inventory management of gear in the Iqaluit store, office and storage containers.
Guide scheduling, coordination and development/management of guide directory.
Food & fuel management and procurement for trips around Iqaluit.
- Answer phones, file client and company paperwork, manage mail.
- Respond to emails and inquiries from clients and staff.
- Make hotel reservations and any special bookings for clients and staff coming to Iqaluit.
Assist and interpret on some day trips depending upon guide and group size.
Iqaluit trip marketing & sales (hotels, IQ days, youth programs, radio & newspaper ads, visitor centre, national and territorial parks)
Iqaluit product sales & marketing (Canada Goose, PACTO, traditional clothing and entire AK product line)
Project a professional image which inspires confidence and respect.
Strong written and verbal communication, interpersonal and customer service skills
Good organizational, time management, and problem solving skills
Ability to work accurately and meet deadlines with frequent interruptions
Ability to exercise flexibility, initiative, good judgment and discretion
Driver’s licence. Class 4 van/bus licence desirable.
Fluency to speak, read and write English. French and/or Inuktitut highly desirable.
Marketing and/or sales experience a highly desirable asset.
As tourism runs during evenings, weekends and holidays, it is expected that these times will be regularly required based on advanced scheduling. The coordinator is expected to track the safe return of groups on the land and must be on-call and ready to help whenever a group is returning late. The Iqaluit Coordinator will be listed as one of the multiple emergency contacts for all Arctic Kingdom trips and is expected to do everything possible to assist anybody in need of emergency help at any time of the day or night.
The opportunity to join Arctic Kingdom programs elsewhere in Nunavut during advance set up, operations or post-trip pack down may be offered as a job requirement in case of unforeseen issues.
Graduates of a tourism diploma program or equivalent.
This is a seasonal position beginning immediately until September 30, 2014 inclusive. Possibility of full-time employment upon contract completion.
Salary and Benefits
Commensurate with qualifications and experience
Return flight from Ottawa to Iqaluit
Sales commission on equipment and trips (2%)
Free loan of AK equipment for personal use when not otherwise in service (personally responsible)
Special staff pricing on any clothing or equipment purchased through AK