Pros: bagel tuesday
Cons: dealing with some incompetent superiors, low pay, dealing with 'quantity, not quality, ' no breaks except 1/2 hour unpaid lunch, no training on new technology
I realized almost immediately that our main concern was not Customer Service, despite working in a call center. We were to get off the phone as soon as possible instead of helping the caller. Some supervisors were good; others VERY incompetent. The pay was considerably less than what other software companies pay their techs.