Applied Systems, Inc. Employee Reviews

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Great company with wonderful management.
Client Relations Advocate (Former Employee) –  University Park, IL6 November 2017
My position at Applied systems was a high-stress position. My manager ensured my team worked together and were supportive of the teams goals, as a whole, instead of individually. The hardest part of the job was dealing with insurance agents who were in the midst of what they felt were crises, due to their perceived lack of value in the product. The most enjoyable part of the job was working out training programs, and collaborating with other departments to assist in bring more value, therefore assisting the client in easing their "crises moments".
Pros
Great morale
Cons
Low salary
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Great Company. Management varies depending on location
Sales (Current Employee) –  Remote10 September 2017
Lots of travel, stressful Sales but that is expected in Sales.
Management varies depending on your area.- not a lot of encouragement from management, but the Company as a whole is great.
Pros
Working remote, flexibility, good benefits
Cons
High Stress, Poor Management, no encouragement.
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Very fast-paced, high stress environment
Support Technician (Former Employee) –  University Park, IL1 August 2017
Overall, Applied Systems is a great company to work for... however, any Customer Service position gets to be very, very stressful. The people you work with will make the job better and more bearable.
Pros
Free bagels on Tuesdays, Paid company outings and holiday party
Cons
High stress
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quiet data entry job
Data Processor (Former Employee) –  Windsor, CT31 May 2017
It really depends what team you're on. Some positions there are more fast-paced and also more stimulating. But there are a few data entry positions there that are mostly dead ends.
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A place to learn and grow
DOWNLOAD TECHNICAL SUPPORT (Former Employee) –  University Park, IL12 March 2017
Applied offers the opportunity to learn a lot and get real experience in the software support field. A typical day involves both answering live calls and reviewing queued issues Management provides a firm foundation for support techs. The culture at Applied is cultivated by the talent that they recruit. The people are great and are usually willing to assist when a helping-hand is needed. The seemingly most difficult part is advancing into other departments. The most enjoyable part of the job is the latitude that each technician is given when handling issues. There is a lot of trust instilled in each and every worker.
Pros
Comfortable workspace, motivated supervisors, great peer environment
Cons
Benefits are average
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Great place, but the MN office closed
Software Tester (Former Employee) –  Bloomington, MN5 March 2017
I enjoyed working at Applied Systems, but they closed our office. We had an employee recognition committee that planned monthly events for the staff and awarded people every month for going above and beyond, who had a great idea, or who did a good deed. These people were nominated by fellow employees. They also stocked a cooler with pop and juice for the staff. Thew work environment was mostly relaxed and everyone was really helpful to their co-workers if needed. It felt almost like a family. However, my immediate supervisor was pitiful and unfair, which made life less desirable and the job itself was really boring.
Pros
free bagels/donuts on Mondays, free pop, coffee, cocoa, and juice, frequent recognition for doing a great job, extra hour for lunch on pay days.
Cons
my personal supervisor was pitiful, my specific job was boring
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Great company
Software Developer (Former Employee) –  Lincoln, NE24 February 2017
Working for Applied Systems was one of the best experience in professional carrier, good people , fun place to work, professionals with great work ethics.
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Warning!!!!!! You know it's gotta be bad when the company is begging the employees to higher it's rating on Glassdoor
Software Developer (Former Employee) –  Phoenix, AZ17 August 2016
Poor Management. One person from the senior management, worst I've ever seen. No sense of direction.
- The lies stretch so much he has trouble keeping up with them.
- Loves listening to himself talk.
- Puts words in peoples mouths, just like how he puts artificial facts in his head.
- Always making excuses like a child.
- Yelling/insulting at other employees nearly everyday in person or on phone.
Pros
bad tasting coffee
Cons
Your life ends here. End of the road.
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Last refuge of the desparate
Professional (Former Employee) –  University Park, IL12 April 2016
In a down economy, Applied is a decent place to get some starting experience in software. For the most part, coworkers are nice and helpful, and the location isn't bad if you live in the South Suburbs. However, management is heavy with lifers who've never worked anywhere else (and who would fail spectacularly at any other company) and private equity turnaround artists who will move on as soon as their finished picking Applied's carcass clean. No matter how hard you work, your salary will never reflect it, and rules apply differently to managers and children of executives.
Pros
Okay location and good way to get experience.
Cons
Compensation is entirely unfair.
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Run!!!
Support Tech (Former Employee) –  University Park, IL20 November 2015
Where to begin. Low pay for the industry, don't expect to make a killing here unless you still live with your parents and have no bills. Insurance package is weak and expensive I think it's just over Obamacare minimum requirements. Raises are a complete joke, $500 a year, let that sink in less than $10 a week they consider a raise. They will tell you that they don't have the money to give out a better raise then weeks later buy a new company, or remodel some part of the building or hire one of the CEOs buddies for a newly created position making 6 figures. No bonuses of any kind unless you are management or sales. You will only receive negative feedback from your superiors. The dept. that handles almost all of the calls that come in are the lowest paid of all departments. The support department has the highest turnover rate of any other department here. In one year it is not unusual for the entire dept to "flip". There is no future unless you kiss up to the right people. Management only follows their rules and guidelines when it suits them to do so. Most of the supervisors have no idea how the program even works and have not even worked on the program or took a call in 10 years, the most recent supervisor has less than a year on the phones working on the software. Management plays favorites and will give those people special opportunities not given to people who deserve it. People who dont deserve promotions are given it over tenured employees with more qualifications. Supervisors basically have no job requirements and aren't required to follow their schedule. Some supervisors  more... focus all their efforts into food parties rather than work, and have lower techs do their jobs for them. Management has no reality of what it actually going on underneath them, most of their focus goes into customer retention.  less
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N/a
Support tech (Current Employee) –  University Park29 September 2015
Great Company, Great People, pay could be better but very convenient for locals. Would highly recommend, great place to start.
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Low Pay, Favoritism runs rampant
Support Tech 2 (Current Employee) –  University Park, IL29 July 2015
LOW PAY If you want to go anywhere and are not best friends with supervisors forget it Favoritism is rampant Supervisors don't know how to manage their employees and do nothing about complaints besides come up with excuses. Raises are a joke. Seriously... they consider $500 a raise. Lies, tell you they don't have money to give raises, but manage to buy up multi million dollar companies, or renovate bathrooms,…


Raises are extremely low ($250 to 500) to none at all. Starting pay is amazingly low. When the subject is brought up employees are told it's because of the area, as though your talent varies upon location. Speaking of location, it's in the middle of nowhere, close to nothing good, often referred to as "the ghetto". Breaks do not exist. 30 mins for lunch is all you get. The walking path around the building is just a tease, since no one has time to walk on it anyway. Rewards are 10 dollar gift cards for EXCEPTIONAL work. You heard me, 10 dollars, perhaps 1-2 times a year. Meetings about the employee satisfaction surveys resulted in morale being lower than ever, with management basically saying "we don't care". Some departments were told there is zero chance for promotions or advancement unless you quit to go elsewhere. What you start doing will be the same until you leave. It doesn't get better it gets harder. It's like if you started flipping burgers at Mcdonalds, and later were promoted to manager, only you still did all the duties of a burger flipper in addition to management duties. There are NO perks for being experienced. Most of the experience has fled anyway
  more... so that's a moot point. Changes to reviews document every conceivable aspect of working (being late, sick time, staying late, covering shifts, you name it) and are posted in 'scoreboard' form to pit against your co-workers. Veiled threats are emailed on a daily basis about workload waiting, calls holding, and "take this call or ELSE". Workload is demanding, constant, and numbing. Employees must request a pass from existing work, to do other required work. Depending on department, work experience may not even be helpful. Some products written and designed in 20+ year old technology which functions illogically and never improved.  less
Pros
None I can think of
Cons
Low pay, Favoritism, poor management
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Heavy with upper management and vice presidents
Design Analyst (Current Employee) –  University Park, IL14 July 2015
So top heavy with upper management that nothing gets accomplished. Communication between teams and departments is terrible. Be prepared to undo and redo all the work you have ever done. It's almost impossible to get fired.
Sleep at your desk - OK great
Show up at 8 and leave at 11 - that's fine too
Full of old timers and old thinking and rampant nepotism.
The blame game is constantly played here.
Pros
Free bagels on Tuesdays
Cons
Low salary and minimal raises if any
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It was a friendly place to work.
Software Technician (Former Employee) –  University Park, IL27 June 2015
I provided support to company's that used our software. We would link to their computers and fix the issue that was causing trouble. The hardest part of the job was figuring out what some of the customers were having difficulty with.
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Always risk, never any reward
Employee (Former Employee) –  University Park, IL3 February 2015
Applied is treated by its owners and executives as an investment, not as a group of people. It's a case study in vulture capitalism, where employees are given absurdly low compensation, stingy benefits, and no time off in exchange for working around the clock on matters of huge significance that should be better staffed, but that you will be expected to handle all by yourself. Management will heap blame on their reports when something goes wrong, then ignore them and take all the credit when things go right. Whatever you do, don't point out the criminal degree to which you're being underpaid, especially after your boss pulls in driving a brand new $60,000 car or returns from a "management retreat" in Vail. Requesting commensurate compensation is tantamount to treason, and will get you laid off, once your boss works up the nerve to tell you.
Pros
None
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Not bad
Senior Technician (Current Employee) –  University Park, IL4 September 2014
Not a bad company to work for, departments may have different views due to management styles.
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A company with no interest in its employees
Business Development Representative (Former Employee) –  University Park, IL12 August 2014
Pay was alright, but not great.
There was always a feeling that you could lose your job on any given day, and you saw it happen to your friends from each department.
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Not the greatest place to work
Data Processor (Current Employee) –  Windsor, CT18 June 2014
Some of the management is always so miserable and very vindictive and make sure to make their employees lives miserable. Every little thing is scrutinized. The pay is horrible if you have a family to support. Once you deduct taxes, you are basically making minimum wage.
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Productive work renovating the building
Maintenance (Former Employee) –  Tinley Park, IL12 June 2014
Great environment to work in with a great maintenance staff surrounding me.
Pros
Lenient boss
Cons
people in the building were god aweful
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Manage Insurance Agents( Clients) Implementation of Ancillary Products
Account Manager (Current Employee) –  Windsor, CT18 April 2014
Responsible for implementing ancillary on link products for clients ( Insurance agencies of various sizes). I start out when assigned, indrucing myself and explaining the process based on their needs. I do the set up their product ( CSR24 and Website) based on conversation then I plan 6 basic trainings with key contact and their chosen staff. I also am responsible for SEO set up , reports and updating client websites to improve SEO status.

The hardest and the best part of the job is deciding the proper process and teaching style to implement/train clients before I pass them along.
Pros
Flxibility, helping clients, balance of learning technology but working with people
Cons
all trainings are on phone, management not appreciate of customer service skills, lack of advancement
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Overall rating

2.9
Based on 30 reviews
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Ratings by category

Work/Life Balance
2.7
Salary/Benefits
2.5
Job Security/Advancement
2.3
Management
2.3
Culture
2.7