A good training program which is about 3 weeks full time in which you get used to finding information that you will eventually be asked about when taking inbound phone calls. The service is mainly to provide students information and help in servicing their loans, given the variety of situations they could be in due to missing documentation when they need to pay for school to paying it back when they finally get a job, or are out of school.
There is a bit of pressure in finding the answer to the client's question in a timely way, and getting it done correctly. Call centres can be stressful when there is a very high inflow of calls, and waiting times are high. Aside from that, managers and senior employees are available to provide feedback in how to improve your call performance, or if you are ultimately stuck.