Sales Professional (Former Employee) – Vancouver, BC – 16 March 2018
Your typical day as a sales professional at Apple would begin with a short store meeting to inform staff about new changes, upcoming promotions, and various ongoing developments. Throughout the day, you would be assisting customers in discovering what Apple product was the best fit for them, all while making their experience in the store transformational instead of just transactional. I was also a technician and workshop instructor within the store. This meant I would diagnose an array of issues with customers' mobile devices, and teach Apple software workshops to groups of 10 or more people. The part of this job I enjoyed the most was fostering personal relationships with customers and working in an environment that required you to be continually learning.
Service Specialist (Former Employee) – Calgary, AB – 31 May 2017
while working at apple, there were many opportunities to learn the technical and personal approach to helping a customer, I found very helpful though management and other colleagues sharing their successful approach and wording to properly assist the customer in their decisions.
Expert (Current Employee) – Pointe-Claire, QC – 29 May 2017
A typical day at work involves being informed on the day's goals, as well as new initiatives being implemented to improve the customer journey.
I often learn a lot about my clients' lifestyles, which helps to more effectively offer transformational service.
The most challenge aspect is dealing with ambiguity. I'm very good at it, but there is quite a bit of it to deal with. The best part, however, is the team of individuals I get to interact with on a daily basis. Creative individuals who inspire each other to bring our best each day.
Senior Technical Support Representative (Former Employee) – Peterborough, ON – 24 May 2017
I really enjoyed my time with Minacs Peterborough, especially in Tier 2 CPU. I met many people I will remain friends with for the rest of my life. The work can be demanding and difficult and the customers unruly, but it was one of the best jobs I've ever quit.
Apple Solutions Consultant (Former Employee) – Toronto, ON – 8 May 2017
Driven to always offer the best solutions for our customers Connecting with business partners and aligning your goals with them is crucial to the ASC role. Developing your own business plan that best suites you and your business partners independently
Product Zone Specialist (Former Employee) – Toronto, ON – 4 May 2017
Apple Canada Inc., teaches you more than just the job aspect. It sets you up with life skills through their industry-leading training and surrounding you with the necessary work environment to achieve your goals.
Apple does it like no other and is one of the best environments I have professionally step foot in.
(Calgary) - FRS (Service Technician) (Former Employee) – Vancouver, BC – 1 May 2017
Great staff to work with; managers mostly are glorified sales people and have been trained to put off promoting people with smoke and mirrors and 'self-improvement' courses (internal). The job is back breaking (you are not allowed to sit or lean on anything) and hours are all over the map being that most of the Apple stores follow mall hours.
Discounts on Apple and affiliated partner products
Long hours, shift work, little pay and very little opportunity for promotions
Sales and Tech Specialist (Current Employee) – Burlington, ON – 5 April 2017
Apple has strengthened my ability to build relationships with people over the last three years. I've met individuals from all walks of life, I've learned about so many different things I was unaware of before, and it's impacted my life because of it.
Specialist (Current Employee) – Montréal, QC – 2 March 2017
As a student, incredibly flexible with work/life balance and respect towards your position and how you can advance in the company. Employees feel generally valued, and can speak freely and openly (feedback culture appreciated).
Manager (Former Employee) – Vancouver, BC – 26 February 2017
The company has a strong vision. It is very rewarding to work for a company that really thrives to make positive impacts on the way we live. Leadership has a very important responsibility to spread their words and help the big team, envision the future with Apple and empower each and every one of team members to maximise their talents to make this vision true. It requires a hard work to keep up in the company. Great place to learn leadership skills.
Technical Support Representative (Former Employee) – Montréal, QC – 22 February 2017
the work place ther is like a kindergraden the management doesnt seam to know what is happening in the center system always crash the hire IT is nearly neaver there the hire agent have to fix the issue by themeself when the a office it hire/paid to do that work
Specialist (Former Employee) – Toronto, ON – 21 February 2017
It's not a difficult job, however, hard work does not pay off. Everything is a personality contest. If you rub one manager the wrong way, you will never get any opportunities for growth. If you aren't their perfect little Apple boy/girl, forget about getting full time hours or changing roles.
Genius (Current Employee) – Burlington, ON – 6 February 2017
The Job itself is great, there are not enough stores/employees to help the number of customers that need assistance so you are expected to help a certain number of customers per hour or helping 2 or 3 people at a time. This makes for a poor experience a lot of customers. Management only cares about numbers despite what you are meant to believe. Helping the customers can be very rewarding as in a lot of cases they are not the strongest with technology. Repairing computers and phones can also be more about how many can you get done an hour which can lead to mistakes and longer wait times.