Pros: legally required lunch and meal breaks given (and then some), living wage pay, occasional swag sent out benefits inline with larger corp benefits
Cons: ill informed management, a bizarre shift bid policy, further room for advancement questionable
AppleCare advisors used to have a much better ability for work life balance - new changes allow for cross skilling at a much more aggressive queue management practice. "Mandatory" overtime abounds.
Floor management is a revolving door of misinformed, freshly promoted or on "rotation" reps who have no consistent team management policies or metric goals.
However – more... - as tech call center jobs go they are above par. But for the experience that one would expect for a more relatively "advanced" corp? People come for the resume power and leave for better offers. – less