Pros: love the environment
Come in for work, log in to computer and phone, log in to the queue, wait for a call, take about 5-6 calls, go to lunch, come back , log back in to phone and queue, take some more calls, do a self training activity, then take more calls til I have to go home.
I learned how to control customers and take control of calls that aren't going very well, I – more... learned to be more patient as well.
Management was pretty lenient, but did their jobs and what they had to do. My co-workers were really cool and I met a lot of people.
The hardest part of the job is dealing with customers that are very angry or irate. The most enjoyable part of my job was that I got to help people with their problems, while casually talking to many different people are the country. – less