Support Technician (Former Employee) – Toronto, ON – 31 August 2013
I answer calls for apple lvl 1 tech support about mac and mac pro laptops. help customer resolves issue with the product and sell item to help out. handle stressed out customer over the phone when they are mad about the product goes down.
I learn a lot about apple Tiger os i think is 10.4 helping customer solve issue over the phone and guiding them to a solution.
management was lacking in training and supporting the agents.
Co-works only cared about pay.
handling a very stressed out customer with out taking it personally. Most enjoyable was helping customer solve their issue with the mac laptops.
Inventory Specialist (Supervisor) (Former Employee) – Toronto, ON – 14 November 2017
The atmosphere and culture of working at an Apple Store was great even though it was hard work. Like all retail jobs it could be hard to maintain a good work life balance sometimes. Also the managers in stores could vary significantly in terms of how well they did they jobs and worked with employees. Very little opportunities to move before working in retail store.