Support / Call Centre , Staging technician, Service Counter technician
Contract Consultant (Former Employee) – Toronto – 16 November 2012
4 months - in Customer Support - took calls, reset passwords, processed ed email requests, Created work tickets and redirected them to correct IT department.remotely controlled and installed applicatons.
6 months - in Staging lab - prepared new / replacement / upgrade desktops and laptops by staging (installing) Windows 2000, XP, Vista and Windows 7, then manually adding applications that were not part of the automatic process depending on the department and special apps required. Also performed as backup to the IS Customer Service Centre - which would handle walk-in traffic for loaners, Blackberrys, replacement keyboard and mice. Work would be performed right at the service counter. Installed missing applications if the rollouts of replacment PC's and laptops missed installing them. Handled VPN, wireless, and dial-up issues with laptops. Issued new SecurID cards for VPN when they expired.
Also, at times, was asked to perform Desktop Support / repairs. The work sometimes involved being at the customer's desk.
co-operative environment. people helped others when needed.